Gerente de restaurante

Chick-fil-A Bolingbrook Manager Position

Chick-fil-A Bolingbrook is seeking talented, energetic, and enthusiastic individuals who have a passion for serving and leading others. Leading at Chick-fil-A is more than a job, it's an opportunity. Managers will undergo a six-week paid training program at the restaurant to gain personal and professional experience that goes far beyond serving a great product in a friendly environment.

Requirements of the job:

• Available to work 5-6 days and 35+ hours per week, including Saturdays. Chick-fil-A is always closed on Sundays.
• Able to balance work and personal life, keeping personal matters out of the restaurant while maintaining a healthy focus on business operations, team morale, and culture.
• Demonstrate a strong capacity to grow, learn, and educate the team about new products, systems, and processes.
• Influence positively on cleanliness, quality, and safety standards in food preparation and service areas in accordance with sanitary procedures that meet or exceed all federal, state, and local regulatory guidelines.
• Perform in various roles, such as production manager, service manager, point-of-sale manager, and shift manager.
• Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
• Interact with guests anticipating and responding to their needs through clear and pleasant communication.
• Implement the strategic business decisions and objectives of the management team and the owner/operator.
• Ensure team members are consistently trained and motivated to follow all Chick-fil-A policies and procedures.
• Help with shift management: breaks, communication, calls, discipline, reward, and recognition.
• Conduct daily team meetings and shift setups to provide a goal, vision, and expectations for the day.
• Train and advise team members constantly on restaurant procedures and Chick-fil-A best practices.
• Empower, encourage, and provide honest feedback to team members daily.
• Ensure all shift team members are aware of the plan, goal, and vision for the day.
• Supervise team member contests and recognition during shifts.
• Ensure portions are correct and meet weight and presentation expectations.
• Protect the customer experience by ensuring packaging, food presentation, and quality are top-notch.
• Ensure the store is tidy, clean, and organized at all times.
• Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
• Handle customer requests appropriately and facilitate customer recovery.
• Enforce the disciplinary system and violations of the Team Member Manual of Policies.
• Optimize food cost and labor cost best practices and work towards consistent and constant improvement.

Essential requirements:

Education: High school graduate or equivalent. Additional education or experience in the hotel, retail, hospitality, restaurant, or fast-service industry will be valued.

Experience: One year or more of prior experience in the hotel, retail, hospitality, restaurant, or fast-service industry.

Essential functions:

• Handling cash: Frequent
• Outdoor work: Occasionally
• Support: Constantly
• Walking: Constantly
• Sitting: Occasionally
• Lifting/carrying 10 pounds or less: Constantly
• Lifting/carrying 11-20 pounds: Constantly
• Lifting/carrying 21-50 pounds: Frequently
• Lifting/carrying 51-100 pounds: Occasionally

Essential qualities:

• Teaching spirit
• Willingness to provide NOTABLE hospitality experiences for our guests
• Team-oriented, focused on others before oneself
• Has a "guest first" service mindset
• Functions with a sense of urgency in a fast-paced environment
• Ability to multitask and communicate well with others
• Takes initiative and contributes positively to the work environment and operational setting.
• Treats others with honor, dignity, and respect.
• Character: aligns with Chick-fil-A values
• Chemistry Service leader, relationship builder, results-focused
• Competence: problem solver, commitment to excellence, gains trust

Work Schedule

• 8-hour shift
• 10-hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• Referral program