Pharmacy Care Coordinator

Summary Job Description Baptist Health is searching for a Specialty Pharmacy Care Coordinator II to join our team at the new Central Pharmacy, LaGrange, KY! Completes benefit investigations to verify patient eligibility for prescribed specialty medications. Assesses requirements for authorization of medications and maintain knowledge of payer formularies and reimbursement. Supports third party prior authorization process and obtain appropriate overrides for new patients. Maintains accurate insurance information and monitor for prior authorization renewal needs to avoid gaps in medication therapy. Identifies financial assistance options to maximize copay savings and increase therapy adherence. Serves as a liaison with physicians, nurse practitioners, physician assistants, pharmacists, nurses, and social workers to provide administrative support and communicate changes in medication‑related coverage. Utilizes the Electronic Health Record (HER) to maintain communication between departments and ensure accurate documentation in patient electronic charts. Performs phone functions professionally and in a timely manner, including answering phones, returning calls, and checking voice mail. Coordinates patient scheduling for initial and follow-up appointments. Triages patient clinical questions and third‑party insurance denials to the pharmacist for intervention as appropriate. Facilitates adherence to medications by coordinating face‑to‑face or telephonic patient outreach for timely refills. Maintains a record of activities to support data collection, analysis, and ongoing reporting to leadership related to patient metrics and financial performance. Acts as a contact person for all non‑clinical patient/customer questions. Minimum Qualifications High school diploma or equivalent. Current or eligible for Kentucky pharmacy technician registration (if not already registered with KY Board of Pharmacy, registration requires only an application and fee). National Pharmacy Technician Certification required. 2+ years pharmacy technician experience preferred. Prior experience with third party billing, financial counseling, or medical terminology and coding preferred. Prior experience with Epic EMR preferred. Intermediate knowledge of computer systems and software, including Microsoft Excel and Microsoft Word preferred. Demonstrated ability to collaborate with healthcare providers and patients to communicate effectively as a patient advocate preferred. Benefits Tuition Assistance reimbursement program Paid Time Off available for use upon hire Company paid Maternity and Paternity Leave Bereavement Leave (includes pets) Employee Assistance Program Retirement plans with company match Company paid Basic Life Insurance & Long‑Term Disability Health Insurance, Pharmacy, Dental, Vision and much more! EEO Statement Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Accessibility Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll‑free telecommunication device for the deaf (TDD). For voice to TDD, call View phone number on click.appcast.io. For TDD to voice, call View phone number on click.appcast.io. #J-18808-Ljbffr