IT Administrator

About Us: ICS Corporation is a family-owned direct mail marketing company located in West Deptford, New Jersey. Since 1965, ICS has partnered with some of the nation's leading organizations to deliver innovative direct mail and marketing solutions. For more than 60 years, our success has been built on exceptional service, attention to detail, and a commitment to exceeding client expectations.

Job Summary: We're looking for a versatile IT Administrator who enjoys variety. You'll be the first stop for employee tech support, keep our infrastructure in check, help us stay audit ready, and drive IT projects from start to finish. You'll report to the Director IT, Security, and Compliance and work alongside our managed service provider.

Responsibilities:

Helpdesk Support

• Be the first point of contact for employee hardware, software, and account issues
• Set up and support Mac and Windows workstations, printers, and peripherals
• Manage user onboarding and offboarding, including access provisioning and removal
• Track and resolve tickets, escalating to our MSP when needed

IT Infrastructure Auditing

• Review and verify recurring infrastructure tasks such as patching, backups, endpoint protection, and access reviewsConfirm work completed by vendors and our MSP meets our standards
• Maintain accurate inventories of servers, devices, and systems
• Identify gaps and recommend improvements

Compliance Auditing

• Collect and organize evidence for SOC 2 Type II and HIPAA audits
• Monitor adherence to security policies and internal controls
• Help with vendor due diligence and client security questionnaires
• Keep policies, procedures, and documentation current

IT Project Management

• Plan, schedule, and track IT projects from kickoff to completion
• Coordinate with internal staff, vendors, and our development team
• Communicate status, risks, and deadlines clearly to leadership

Qualifications:

• 2+ years in IT support, systems administration, or a related role
• Familiarity with SOC 2, HIPAA, or similar compliance frameworks
• Experience with Microsoft 365 and Active Directory or Entra ID
• Strong organizational skills and attention to detail
• Clear written and verbal communication
• Comfort juggling multiple priorities in a small team environment
• The ability to be a self-starter and open toward change in a complex environment

Nice to Have:

• Experience with Apple device management (Addigy, Apple Business Manager, or similar MDM)
• Azure experience
• Certifications such as CompTIA A+, Security+, or a project management credential
• Background in a production or manufacturing environment

Pay Range: $45,000 - $55,000 per year