Repair Technician II

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs. Responsibilities A Repair Logistics Technician II performs a variety of duties related to the troubleshooting, maintenance and repair of terminals and associated peripherals down to component and board level under limited supervision. This position is also responsible for coordinating basic warehouse operation, parts ordering and inventory control to ensure continuous supply and timely repairs in the field and warehouse. Additionally, this position supports site management by conducting data collection, analysis, and reporting on service metrics. Coordinates and updates repair and inventory database. Maintains an adequate supply of spare parts, sub-assemblies, and complete terminals. Creates and manages parts orders; monitors spare parts usage to ensure continuity of service. Coordinates shipping and receiving operations. Communicates and manages Return Material Authorization (RMA) processes with central repair facilities and external vendors. Assists subject matter experts in developing technical documentation. Assists with onboarding and training of junior Repair Logistics Technicians. Tests point-of-sale and communications equipment to determine cause of failure. Aids with field service activities, including service calls and installations. Interfaces with lottery and retail customers and various client services departments. Inspects point-of-sale equipment for damage and screens returned parts for quality assurance. Cleans interior and exterior of point-of-sale equipment. Operates forklift equipment and occasionally drives a 24’ box truck for equipment installations. Transports equipment between warehouse locations. Performs data entry and general administrative duties. Adheres to all safety policies and procedures. Assists in the upkeep and maintenance of warehouse equipment and tools. Performs general cleaning and maintains warehouse organization. Qualifications Education High school diploma or GED required. Experience 2+ years in electronics repair, logistics, or a related field. Skills & Competencies Experience with electronic and electromechanical systems required. Experience with IP-based technologies and communication systems (preferred). Experience with navigating various software applications required. Strong analytical and mechanical reasoning. Excellent communication and customer service skills. Ability to work independently and adapt to shifting priorities. Team-oriented with a proactive, self-motivated mindset. Additional Requirements Must possess a valid driver’s license and be able to operate a 24-foot box truck safely and efficiently. Must meet Department of Transportation (DOT) requirements, including maintaining a current DOT medical card and adhering to all applicable DOT regulations. Ability to perceive colors (for troubleshooting). Must pass background checks (criminal, education, employment). Physical ability to lift up to 50 lbs, climb ladders, and work with tools and electrical components. Occasional travel and field support as needed. Benefits Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements): Medical, dental, and vision benefits start on day one of being a Brightstar employee 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date) 3 weeks of paid vacation (accrued) per year, prorated first year Accrued sick time 401k with employer match and 100% vested day one Company paid parental leave, life insurance, short term disability and long-term disability Success Profile • Leading Complexity• Leading People• Leading the Business• Leading Self #LI-NA1At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $24/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable. Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. Immigration sponsorship is not available for this role. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.