Customer Care Coordinator

Job Description

Job Description

Description:

About Renewal by Andersen

Renewal by Andersen is the full-service window replacement division of Andersen Corporation, a 115-year-old company and the most trusted family of window brands in America. We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years. Our commitment to excellence has also earned us recognition as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek.

Be the Guide. Own the Experience. Grow with Us.

We’re looking for a motivated, upbeat, detail-driven Customer Care Coordinator to help guide our customers through one of the most exciting upgrades they’ll make to their home.

Why Join Us?

This is a great opportunity to join a growing team in a key after-hours support role that keeps our customer experience moving. As a Customer Care Coordinator, you’ll ensure homeowners are scheduled quickly and accurately after a sale, helping create a smooth transition to the next phase of their project. This role is ideal for someone who is organized, detail-oriented, and thrives in a fast-paced environment where communication and accuracy matter. If you’re dependable and enjoy keeping things running smoothly behind the scenes, this could be a great fit.

What You’ll Do

As a Customer Care Coordinator, you’ll be responsible for scheduling in-home Measure Technician appointments after a sale has been completed. You will serve as the main point of coordination between Design Consultants, homeowners, and internal teams during evening and weekend hours. You’ll help keep scheduling accurate and efficient by:

• Scheduling in-home Measure Technician appointments with homeowners
• Receiving and processing scheduling requests from Design Consultants in the field
• Communicating with homeowners to confirm appointment times and details
• Entering and updating scheduling information in systems such as rForce and Salesforce
• Resolving scheduling conflicts and making adjustments as needed
• Maintaining accurate calendars, schedules, and customer records
• Ensuring clear communication between sales and operations teams
• Supporting timely scheduling during evening and weekend shifts
• Helping ensure a smooth transition from sales to installation planning

Our Ideal Team Member

You take pride in doing things correctly and keeping everything organized. You show up ready to work, stay focused, and handle responsibilities with consistency and care. You’re someone who communicates clearly, stays calm when things get busy, and understands the importance of following through on details that affect real customers. We value team members who are reliable, steady, and committed to doing quality work every day.

Minimum qualifications:

• 6 months to 1 year of experience in customer service, data entry, administrative support, or a related role preferred.
• Strong communication skills — written, verbal, and organizational
• Confidence using computers and Microsoft Office tools like Word and Excel
• The ability to stay organized while managing multiple priorities
• A calm, friendly, solution-focused approach with customers
• A team-first attitude and willingness to jump in where needed
• Ability to manage multiple scheduling requests in a fast-paced environment
• Proficiency with computer systems and ability to learn scheduling/CRM platforms (such as rForce and Salesforce)
• A high school diploma or equivalent experience

What We Offer

• $18/hour
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• Employee discounts on travel, apparel, electronics, restaurants and more!

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Requirements: