Assistant General Manager

The Assistant General Manager (AGM) plays a vital leadership role within the organization, driving the success of daily operations and contributing significantly to the company’s revenue growth, customer retention, and team development. In this full-time position, the Assistant General Manager works closely with the General Manager and other team members to ensure seamless shop performance and the achievement of both individual and team sales goals. This role requires proactive engagement in business execution, team leadership, and strategic partnership development, making it an excellent opportunity for leaders seeking career growth in a dynamic environment. The Assistant General Manager will be responsible for meeting and exceeding individual sales and revenue targets while implementing broader strategies to support the organization’s overall objectives. This includes identifying and cultivating new business opportunities, nurturing relationships with fleet and local business partners, and developing initiatives to maximize the lifetime value of every customer. The AGM regularly leverages customer insights, sales analytics, and operating trends to identify areas for improvement and growth, ensuring that business objectives are transformed into actionable steps that yield measurable results. This hands‑on leadership position demands a balance of strong individual performance and a commitment to elevating team results. The Assistant General Manager is expected to foster momentum, coach colleagues, and contribute directly to the ongoing growth and financial health of the shop. Individuals who excel in this position may find significant advancement opportunities as the company continues to expand, with career paths leading to positions such as General Manager, Senior General Manager, and District Manager, based on performance and leadership potential. Assistant General Manager - Summary The Assistant General Manager is a key operational leader responsible for driving sales, managing team performance, developing business partnerships, and ensuring an exceptional customer experience. This role operates at the intersection of revenue growth, customer loyalty, and team development, and is ideal for motivated individuals seeking to make a measurable impact within a growth-oriented automotive service environment. Duties & Responsibilities Meet or exceed individual sales and revenue goals while contributing to overall shop revenue targets. Identify opportunities to grow the business through customer retention, increased visit frequency, and additional service offerings. Develop and maintain partnerships with local businesses and fleet accounts. Monitor sales performance and customer trends to identify potential gaps and new business opportunities. Coach, mentor, and develop team members, setting clear expectations and maintaining accountability. Support the hiring, onboarding, and professional development of staff, ensuring a high-performance team culture. Lead by example, demonstrating urgency, accountability, and customer focus in all interactions. Build long‑term customer relationships that foster loyalty and repeat business. Identify and execute initiatives to improve the customer experience and drive business value. Communicate proactively with customers, ensuring clarity around recommended services and repairs. Resolve complex customer situations to balance business needs with customer satisfaction. Collaborate with Service Advisors, technicians, and leadership to maintain efficient workflow and operational excellence. Analyze shop performance data to address issues proactively and optimize operations. Balance sales opportunities with customer needs, staffing, and operational priorities. Take ownership of challenges, driving them through to resolution. Salary & Benefits Competitive compensation with a base salary and performance-based incentive opportunities. Medical, dental, and vision insurance options. 401(k) plan with company match. Paid time off and paid holidays. Employee discounts on services. Ongoing training and leadership development programs. Clear pathways for career advancement within a growing organization. Qualifications & Requirements Proven track record of driving sales, revenue, or operational performance in a customer‑facing environment. Experience leading and developing teams in retail, sales, automotive service, or similar fast‑paced settings. Strong commercial mindset with a focus on revenue growth, customer retention, and operational effectiveness. Demonstrated ability to set and achieve performance expectations and KPIs. Excellent sales instincts, including needs discovery, value articulation, objection handling, and closing skills. Strong business judgment and the ability to balance competing priorities effectively. Initiative to identify business opportunities, develop solutions, and see projects through to completion. Comfort working with performance data to diagnose issues and drive results. Ability to manage diverse responsibilities in a fast‑paced environment while maintaining attention to detail and follow‑through. High degree of accountability, coachability, and ambition for career growth. Automotive experience is valued but not required; candidates with strong sales instincts and leadership abilities are encouraged to apply. Ideal Candidate Snapshot Consistent record of exceeding sales and revenue goals. Ability to create and capitalize on new business opportunities. Proven skills in coaching and elevating team performance. Expertise in developing and maintaining customer relationships to improve retention and lifetime value. Track record of proactive problem‑solving and execution. Exceptional communication skills and sound judgment with both employees and customers. Demonstrated ownership of financial, operational, and customer outcomes. Other Relevant Information This position offers a dynamic work environment with ongoing opportunities for advancement as the company expands. Comprehensive training and leadership development support are provided to ensure professional growth. Individuals with a passion for business performance, team leadership, and customer service will thrive in this role. The organization values diversity and is committed to creating an inclusive workplace for all employees. #J-18808-Ljbffr