Service Manager - Garden of the Gods Market + Cafe

Service Manager Position Job Overview Garden of the Gods Market and Cafe, Till Neighborhood Bistro + Bar, and Vine + Wheel are 3 restaurants all located in the same building at 616 S Tejon St. The Service Manager, along with other managers, is responsible for working in/overseeing all 3 concepts. Essential duties and responsibilities include the following. Other duties may be assigned as needed. Ensures a smooth dining & bar experience for all guests. Manages front of house staff, completes schedules, runs shifts and provides excellent customer service. Assists with inventory and ordering or food and supplies, optimizing profits and ensuring that guests are satisfied with their dining experience. The Service Manager reports directly to the General Manager and Assistant General Manager. Experience 2-3 years experience is required. Must have a flexible schedule and the ability to work evenings, weekends and/or holidays based on business demands. A working knowledge of the practices and procedures of safe food handling. Excellent customer service skills. Friendly demeanor and positive attitude. Ability to work in a team. Eligible to work in the United States. Can pass a background check. Duties & Responsibilities Maintains proper flow on the restaurant floor. Supervises and directs team members in their daily work activities and helps fill position shortages as needed. Adheres to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Ensures compliance with operational standards, company policies, federal/state/local laws and ordinances. Maintains professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards. Ensures positive guest experience in all areas. Responds to complaints, taking any appropriate actions to turn dissatisfied guests into return guests. Oversees staff on service floor and ensures all standards are properly followed. Develops employees by providing ongoing feedback, establishing performance expectations and conducting performance reviews as needed. Prepares staff schedules for assigned departments for General Manager's review. Assists with operational tasks such as conducting inventory, placing change orders, developing standardized training, training new employees, etc. Manages cash procedures and completion of reports. Completes all other duties as assigned. Qualifications Education: This is an experienced management level position. 2-3 years related experience required. COMMUNICATION SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees to positively represent Altitude Hospitality Group. MATHEMATICAL SKILLS Ability to apply basic arithmetic to common food service applications: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. COMPUTER SKILLS Has a working knowledge of the Windows Operating System and Microsoft Office Suite, specifically Word and Excel. Must be able to seamlessly utilize proprietary databases to accurately plan production schedules, meal counts, purchasing specifications and quantities, and similar routine activities. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to be adaptable to sudden changes in production plans, scheduling, and resource allocation, and adept at service recovery. CERTIFICATES, LICENSES, REGISTRATIONS ServSafe certification preferred. WORK ENVIRONMENT Job functions are performed primarily in a clean, ventilated, well-lighted temperature controlled environment. While performing the duties of this job, the employee may be exposed to outside weather conditions; extreme cold and extreme heat. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts and high, precarious places. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. While performing duties of this job, the employee is regularly required to stand, use their hands to finger, handle or feel, reach with hands and arms and talk or hear. Hours and Availability Typical workweek: 40-55 hours a week *May be more hours during high event seasons. Hours vary depending on business demand. Benefits and Pay Employees are considered "full time status" if the employee consistently works over 30 hours per work week. Benefits are offered to all full time employees after 60 days of employment, including medical, dental, vision and a free life insurance policy. This position starts at $57,800 - $60,000 annually, based on experience. This position also includes a quarterly bonus structure based on business profitability. Salaried positions accrue Paid Time Off after 90 days of employment and accrue Paid Sick Leave immediately. #J-18808-Ljbffr