Sr. Systems Administrator

Systems Admin SeniorThis role focuses heavily upon incident resolution and proactive patching of hardware and software assets within the Global Technology footprint. This is an early in career opportunity that provides an opportunity to consult on solution design and implementation in partnership with senior Systems Engineers. An effective Systems Admin Senior will develop subject matter expertise and gain valuable experience by partnering with senior system engineers within, and outside their area(s) of discipline. Models and acts in accordance with Starbucks guiding principles.Team Culture/Work EnvironmentWorking on a larger team with systems adminsSome similar infrastructure3 people who will be doing similar workKey ProjectsWorking on supportDaily ResponsibilitiesProduction SupportEnd User Support:Provides 24*7 global support of critical systems in a rotating on-call environmentPrimary focus on system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA.Assist in incident resolution leveraging pre-defined work instructions for issue remediationInitial investigation of root cause analysis for incidentsFulfill service requests for team and/or write scripts for automating said service requests in support of requirementEngage with vendors where needed on low level incidents within the areaCreate and Maintain Systems Documentation: Update knowledge base and/or support WIKI articles based on identification of new process (with review by senior staff)Troubleshooting, audit, system health queries via custom scripts or performance monitoring softwareSystems Lifecycle Management: Assist in execution on Patching/Updates for OS, Firmware or Software components. This could include hardware replacement coordinationReceives direction from Senior Engineers on bug fixes or critical updates that need to be applied urgently and assists in coordination and implementation of such updatesCreate, Maintain and Report KPIs Helps to gather metrics reporting with a guidance from management and/or senior staffAssists in identifying and prioritizing remediation efforts for recurring issuesSolution Design Receives direction from senior staff on design patterns and references design documentation as part of Production SupportHelps to outline support and sustainment model for service(s) being implementedAs requirements from Senior Engineers may change, support need in alignment with standard design and implementation patternsLeadership Receptive and responsive to coaching and guidance from leaders and more experienced engineers. Seeks input and support as required. Begins working in an increasingly self-directed manner.Effective interaction with other Global Technology partners, responding quickly and thoroughly to issues and requests.Provides constructive input and perspective to team conversationsEffective in dealing with ambiguityBegins to develop skills in negotiating within team, across IT, with business, with 3rd party vendors or systemsSystem Admin Specific Competencies for RoleHardware, Software, OS Implementation and Design: Following guidance from senior System Admins; Install, configure, test and maintain operating systems, application software and system management toolsAdhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixesStrengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staffHardware, Software, OS Support and Sustainment: Tier 1 and Tier 2 management and monitoring all installed systems and infrastructure pertinent to specified role (e.g. Physical Server, Virtual Servers, Storage, Firmware, Pre-Engineered Systems, OS, Monitoring/App Performance Software, Desktop Hardware/OS, general end user infrastructure front line support)Wherever possible, write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasksTechnology Requirements?Hardware, Software, OS Systems Design and ConsultBegin to deepen comprehension of underlying infrastructure components relative to Server OS/HW performance and logical design - Server/HW Space OnlyBegin training and comprehension of dependencies on Desktop, Mobile OS and/or HW design and implementation to meet requirementDegree or Certifications Required?None / experience requiredYears Experience?2-4+Required Background? Skills?Needs to be comfortable with doing everything from level 1 to senior levelNeeds someone who has good technical curiosityExperience with hands on retail techBeing available for over the phone after hour supportExperience working in larger environments and working around the customerGrowing Knowledge of systems engineering and administration. Software Technology Inc