IT Support Specialist 1

Compensation and Benefits:

• Compensation: Hourly wage adjusted based on experience

• Benefits: Full-time, year-round, benefited position including;
• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary

As a Technology Specialist I , you will work as part of a team providing a full range of technical support for technology systems throughout Killington/Pico Ski Resorts . This role supports both guest facing and internal systems, including video surveillance, web cams, lodge monitors, digital signage, cable/IP TV services, RFID, POS systems, desktops/laptops, and resort-wide music infrastructure. Responsibilities include installation, configuration, deployment, maintenance, analysis, troubleshooting, documentation, and user support across a diverse technology environment.

Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Technology Support & Field Systems
  • Research and analyze technical needs and resources across the resort, developing working knowledge of operational workflows
  • Research and recommend hardware and software solutions
  • Install, configure, and support POS systems and peripherals
  • Provide technical support for RFID infrastructure, including gate configuration and hardware/software support
  • Support speakers, amplifiers, and music streaming devices throughout the resort
  • Configure and support desktops and laptops
  • Install, configure, and maintain:
    • IP cameras
    • Digital signage boards
    • Music subscription services
    • Speakers
    • Cable/IP TV services
    • Cabling and device connectivity
  • Perform ongoing maintenance of supported devices and systems
• Service Management & Documentation
  • Respond to support requests via Freshservice, email, and telephone
  • Document, track, and monitor tickets to ensure timely resolution
  • Maintain system and process documentation
  • Participate in on-call rotations and provide - support as -
  • Provide training and share knowledge with IT team members
• Collaboration & Customer Service
  • Work closely with supervisors, team members, other departments, vendors, and external partners
  • Follow Killington Hospitality Guidelines and deliver superior service to guests and end-users
  • Perform other duties as assigned

Basic Qualifications

• Associate degree in computer science or equivalent combination of education and experience
• Ability to lift up to 50 lbs
• Ability to work outdoors
• Ability to climb ladders
• Availability for weekend and after-hours-
• Valid driver's license and ability to provide own transportation for intra-resort travel

Required Knowledge, Skills, and Abilities:

• Education & Experience
  • Bachelor's degree in computer science preferred

• Technical Skills
  • Experience with Windows operating systems
  • Working knowledge of PC, laptop, and tablet hardware and peripherals
  • Knowledge of basic networking concepts
  • Strong troubleshooting skills and ability to learn quickly
• Communication & Professionalism
  • Strong verbal and written communication skills
  • Professional appearance and demeanor
• Systems & Endpoint Management
  • Experience managing WSUS and Windows Update processes
  • Experience configuring Windows Update Rings in Intune
  • Managing on-premises-
• Security & Platforms
  • Deploying and managing SSL certificates for servers and third-party-
  • Administration of:
    • Microsoft Teams
    • Exchange Online
    • SharePoint Online

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.


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