PT Sales Associate

Tory Burch Brand Position

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
• We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

Responsibilities

Drive the Business & Deliver Results

• Achievement of personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Be Buddy/Team Player

• Lead by example and model behavior that reflects the company's core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Create the Customer Experience

• Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
• Demonstrate strong use of selling skills.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Take ownership for the transformational experience in your boutique customize it for your customer demographic and develop & maintain productive customer relationships.
• Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
• Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand

• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards.
• Leverage in-store technology to ensure every customer's experience is transformational.

Operational Excellence

• Ensure all sales and operational policies and procedures are followed and maintained.
• Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
• Detailed oriented with ability to multi-task and prioritize work to produce desired outcomes.

Prior Experience Needed

• 1-3 years of experience in a high volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, along with verbal and written communication skills.

Requirements

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

Core Skills

• Adaptable Change before you have to
• Changes course easily Knows when to be patient and when to push Works well in the gray Shows grace under pressure Owns mistakes and learns from them Balances multiple priorities
• Entrepreneurial Spirit Own it
• Takes initiative, doesn't wait for direction Builds for the future Takes personal ownership and accountability Is resourceful in getting things done
• Collaborative No "I" in Tory
• Is self-aware and open-minded Integrates the perspectives of others Is direct but respectful Communicates cross functionally Knows when to get people involved and when to make a decision Takes an inclusive approach
• Client & Brand Focus Put yourself in Tory's shoes
• Passionate about the brand and the work Creates a transformational client experience Makes decisions in the best interest of the company and our customers Focuses on internal and external customers
• Live the Values Being "Buddy"
• Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) It's not just what you do, but how you do it Contributes to a positive and productive environment
• Functional Expertise Know Your Stuff
• Has the skills necessary to perform the job Keeps current on trends, skills, and practices Puts learning into practice
• For People Managers: Team Builder It's all about "We"
• Sets team goals and roles Develops, motivates and empowers Delivers constructive and encouraging feedback Holds people accountable for results Recognizes high performance
• For People Managers: Change Leader Change is the essence of life
• Challenges the current point of view Puts changes in context for the team Executes changes that impact the business Is proactive and positive Listens to and keeps the team up to speed

How We Work Together

• Adaptable We change before we have to
• Entrepreneurial We own it
• Collaborative There's no "I" in Tory
• Client & Brand Focused We put ourselves in Tory's shoes
• Live the Values We show up for each other
• Functional Expertise We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence