SLA-Driven Call Center Operations Manager
$111.4k - $150kASM Research, An Accenture Federal Services Company
A leading technology and consulting firm is seeking a Call Center Operations Manager in Topeka, Kansas. This role involves managing day-to-day call center functions in alignment with program SLAs, ensuring high-quality outreach and triage services. The ideal candidate will have extensive project management experience and a relevant Bachelor's degree. Compensation ranges from $111,400 to $150,000, with responsibilities including training new hires and overseeing call center staff. This role supports federal privacy and compliance standards. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 3 days ago
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