IT Support Specialist

We’re looking for an IT Support Specialist I to join our growing IT team. In this role, you’ll be the first point of contact for employees needing tech help — from troubleshooting hardware and software to setting up new equipment and ensuring our team can work efficiently. You’ll provide reliable, consistent, and professional support that ensures our systems run smoothly and securely.Compensation: $53,000 - $62,000 annuallyLocation: On-site, Austin TXJob Responsibilities:Respond promptly to IT support requests via phone, email, or in personFollow established Standard Operating Procedures (SOPs) for troubleshooting and documentationRecord all issues, actions, and resolutions accurately in the IT ticketing systemInstall, set up, test, and configure new and existing workstations, printers, hardware, equipment, and softwarePerform hardware and software updates and upgrades as requiredSet up and configure workstations, equipment, and softwareMaintain and update inventory records for all IT assetsAssist in onboarding new employees with proper technology setup and trainingMaintain security and compliance in all IT support activitiesOccasionally travel to remote offices to install or configure technologyOn-call and after-hours work may be required to meet the needs of this positionQualifications:2+ years of customer service experienceStrong organizational skills and commitment to accuracyMust be able to communicate effectively with a wide variety of non-technical usersProficiency with Windows 11 and Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams)Ability to troubleshoot hardware, software, printer, and network issuesSkilled at documenting processes and maintaining clear recordsPreferred:Bachelor’s degree or equivalent experience2 years of relevant technical experienceFamiliarity with ITIL or similar best practicesExperience with ZenDesk, Pulseway, and multi-location IT supportKnowledge of iOS and AndroidBenefits & Perks:Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass SelectPaid professional development, leadership training, and relocation opportunities nationwide80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)For more information, please visit DaBella.us#INDCORPORATE #J-18808-Ljbffr