Project Manager Level 3 - Program Manager

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Deployed across Duke Health, Duke Health Technology Solutions (DHTS) is dedicated to the transformation, development, and management of enterprise information technology solutions. By harnessing innovative technologies such as cloud computing and artificial intelligence, DHTS is revolutionizing the future of health care at Duke Health and beyond. DHTS Project Manager Levels 3 Reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes. NC Residents Only - This is a full‑time position that will only last for 3 years. Level 1 – Project Manager (Entry Level) Manages several projects; may receive guidance from senior PMs, the Service Owner, and the PMO Manager to refine skills. May manage related projects in a program construct and receive close guidance from the program manager, Service Owner, PMO Manager and/or the Sr. Director, PMO. Follows PMO methodology and ensures adherence to project management standards, using Duke Health tools and techniques. Planned activities: development of project plans and schedules, tracking progress to milestones, assessing interdependencies, and monitoring impacts with other projects. Scope Management: analyzes defined scope or requirements and creates organized plans for project success. Issues and Risks: collaborates with senior level PMs and PMO leadership to manage progress, determine corrective actions, and proactively address issues and risks. Resource Management: works with Service Owner, resource managers, Project Portfolio Manager, and senior PMs to identify resource needs, competencies, and maintain resource allocations. Status Tracking: documents and communicates project status within published timelines and reports key items in status updates. Meeting Management: facilitates meetings with the project team and key stakeholders, delivering agendas, minutes, and other artifacts. Vendor Management: relies on the Service Owner to manage relationships with third‑party vendors. Stakeholder Management: develops relationships and appropriate documentation with senior level PMs, Service Owner, PMO Manager, and/or Sr. Director, PMO. Ad hoc project health check: passes checks throughout the project lifecycle. Project liaison: acts as a liaison for assigned DHTS Service Area. May participate in testing new ServiceNow releases. Level 2 – Project Manager (Experienced) Successfully manages several complex projects and various small to moderate projects with minimal oversight. May manage related projects in a program construct with moderate guidance from Service Owner, PMO Manager, Project Portfolio Manager, and/or Sr. Director, PMO. Follows PMO methodology and ensures adherence to project management standards; supports PMM and IT Service Management processes. Planned activities: develops and documents project plans, communicates progress, assesses interdependencies, and determines corrective actions if needed. Scope Management: analyzes ambiguous scope and requirements, collaborates with Project Team to document plans, schedules work, and manages scope changes with approvals. Issues and Risks: manages progress, determines corrective actions, documents critical issues, ensures corrective action, and escalates critical issues in a timely manner. Resource Management: identifies needs, sets responsibilities, and maintains resource allocations. Status Tracking: documents and communicates project status, identifies and reports key items. Meeting Management: facilitates meetings, provides agendas, minutes, and artifacts. Team Management: leads matrixed project teams of technical, clinical, and operational resources to successful delivery. Vendor Management: proactively manages vendor relationships to align with project plans and resolve issues. Stakeholder Management: engages stakeholders for buy‑in, removes bottlenecks, and manages complexity. Budget: assists service owner with establishing baseline budgets, reviewing changes, and approvals. Ad hoc project health check: passes checks throughout the project lifecycle. Project liaison: acts as liaison for assigned DHTS Service Area. May participate in testing new ServiceNow releases. Level 3 – Program Manager (Advanced) Successfully manages a mix of complex projects or programs with minimal oversight. Leads projects or programs with expert level organization, communication, negotiation, and management. Mentors others in project and program management. Follows PMO methodology and ensures adherence to project management standards; supports PMM and IT Service Management processes. Planned activities: develops and documents project plans, keeps team apprised, collaborates with Service Owner on progress and corrective actions. Scope Management: works with Service Owner on ambiguous scope, breaks work into manageable streams, documents plans, schedules work, and manages scope changes with approvals. Issues and Risks: manages progress, determines corrective actions, documents critical issues, ensures corrective action, escalates issues, and performs risk assessments and response strategy. Resource Management: identifies resource needs, sets responsibilities, and manages resource allocations across complex projects and programs. Budget: assists service owner with establishing baseline budgets, reviewing changes, and approvals. Status Tracking: documents and communicates status within published timelines, reporting key items. Meeting Management: facilitates and drives meetings, delivers agendas, minutes, and artifacts. Stakeholder Management: proactively engages executives, cross‑functional leadership, and key stakeholders. Vendor Management: manages vendor relationships to align deliverables with the plan and involve vendors in issue resolution. Strategic Development: facilitates high‑level operational planning and data analysis for business case development and RFIs/RFPs. Best Practice: develops tools, processes, and best practices through project/program implementations. Assists PMO Manager and Sr. Director, PMO with interviewing and onboarding. Ad hoc project/program health check: passes checks throughout the lifecycle. Project liaison: acts as a liaison for all PM methodologies for assigned DHTS Service Area. May participate in testing new ServiceNow releases. Behaviors/Soft Competencies Advancement to Level 3 or above requires employees to: demonstrate the required skills, show potential for growth beyond the next level, consistently align with DUHS values (integrity, teamwork, diversity excellence, safety, patient‑focused), and perform at an organization‑wide top level. Education / Training Levels 1 & 2: Bachelor’s degree in a related field or four years related technical experience. Level 3: Bachelor’s degree in a related field or eight years related experience. Licensure / Certification ITIL V3 certification preferred. Level 1: PMP certification and/or Agile/Scrum certification preferred. Level 2 & 3: PMP certification required; PgPM or Agile/Scrum certification preferred. Experience Level 1: At least 1 year documented project management experience. 2+ years working in technology or healthcare, preferably healthcare IT. Level 2: Minimum 3 years documented project management experience. Minimum 3 years working in technology or healthcare, preferably healthcare IT. Level 3: Minimum 5 years PM or 3 years PgPM documented experience. Minimum 3 years working in technology or healthcare, preferably healthcare IT. Equal Opportunity Employer Statement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr Duke University Health System