Senior Software Engineer

Job Summary Senior Software Engineer – responsible for building AI-powered experiences at Genesys. The role focuses on developing new features and components for voice network infrastructure, monitoring, supporting both internal and customer infrastructure, and ensuring secure, reliable, and scalable systems. Location: Menlo Park, CA. Responsibilities Develop new features and components for voice network infrastructure. Perform monitoring, analysis, and support of both internal and customers’ infrastructure. Design new software features through agile development practices, including chartering, storymapping, and regular stand‑up meetings. Implement new features and work with support services to correct any software defects found in the field and monitor platform components. Write unit and integration tests and stay current with industry developments and new trends. Collaborate closely with team members and follow best practices for security, logging, metrics, and test automation. Serve as technical owner for cross‑team projects and coordinate efforts through the development and release process. Guide features through deployment and into production. Understand and comply with PCI and HIPAA requirements. Adhere to Genesys Code of Business Conduct and Ethics. Qualifications Master’s degree in Computer Science, Analytics, Statistical Modeling, or a related field. Minimum one (1) year of experience in software engineering. Experience with scalability and availability in distributed systems. Experience with REST APIs. Experience with Linux operating environments. Experience with agile development practices, including chartering, storymapping, and stand‑up meetings. Experience with IDE tools including Eclipse, Visual Studio, SQL Server Management Studio, Oracle SQL Developer. Experience with Java, J2EE, PL/SQL, XML, HTML, CSS, UML or JIRA. Salary & Compensation Base salary range: $161,637 to $171,637 annually. Additional compensation may include commission or performance‑based bonus opportunities. Benefits Medical, Dental, and Vision Insurance. Telehealth coverage. Flexible work schedules and work‑from‑home opportunities. Development and career growth opportunities. Open Time Off in addition to 10 paid holidays. 401(k) matching program. Adoption assistance. Fertility treatments. Equal Opportunity & Reasonable Accommodations Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. If you require a reasonable accommodation to complete any part of the application process, please contact View email address on click.appcast.io. A response will be provided within 24–48 hours. #J-18808-Ljbffr