Senior Manager, Professional Development

Senior Manager, Professional Development

Boston, MA

Senior Manager, Professional Development

Lead a team of project managers responsible for delivering and scaling IANS' professional development products. Drive client engagement, product performance, and cross-functional alignment to support revenue growth and participant outcomes.

Requires a minimum of 3 days onsite in Boston Office

$104,000 - $130,000 + bonus

Goals and Objectives:

• Manage, coach, and develop project managers to ensure consistent execution and high-quality delivery across programs.
• Set priorities, allocate resources, and serve as the senior escalation point for client, product, and operational issues.
• Foster a culture of accountability, continuous improvement, and data based decision-making.

Regular Responsibilities:

Product Strategy & Growth

• Evaluate product performance and identify opportunities to enhance value, scale delivery, and drive growth.
• Lead product improvement initiatives, partnering with Technology, Product, and BI to inform roadmap decisions and optimize user experience.
• Use data and client insights to shape program evolution and future capabilities.

Client Engagement & Stakeholder Partnership

• Oversee participant onboarding and engagement strategy to ensure clarity of goals and program impact.
• Partner closely with Sales and Account Managers to elevate client experience, support renewals, and strengthen alignment with client needs.
• Gather and synthesize client and participant feedback to inform improvements and future enhancements.

Operational Excellence & Process Innovation

• Oversee operational workflows, ensuring accuracy in reporting, Faculty payments, session logistics, and curriculum delivery.
• Drive process improvements and cross-functional initiatives that enhance scalability and operational efficiency.
• Maintain strong partnerships with BI, Technology, and internal stakeholders to improve systems, workflows, and program reporting.

Business Insight & Cross-Functional Leadership

• Provide strategic insights on product performance, client trends, and operational risks to senior leadership.
• Partner with Sales, Finance, Marketing, and Analytics to support forecasting, pricing, product positioning, and go-to-market planning.

Preferred Qualifications

• 7+ years in professional development, L&D, product delivery, or program management, ideally in a professional services environment.
• 3+ years leading and developing teams with a strong coaching mindset.
• Strong client communication skills with the ability to manage escalations and influence stakeholders.
• Demonstrated success improving operational processes and scaling program delivery.
• Solid business acumen and comfort with forecasting, pricing, performance reporting, and running profit and loss with understanding of margins.