Telephony IT Tech

Telephony IT TechAs a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad support desk, provide direct support to end users in troubleshooting and problem resolution, consult and guide phone related strategies for call routing and set up, install and configure hardware and software applications including upgrades and new deployments. You must be self-motivated with well-developed problem-solving skills and will need little direction to take needed action. On the Navitor Phone Squad you will be working independently and in a team environment on a daily basis. On-the-job Training will be provided for the core concepts of this role.Key ResponsibilitiesAdministration of telephony and related hardware and software applications including routine support, maintenance and monitoringProvide support to users of the telephony related hardware and software applications as part of the phone squad support teamResearches error messages and takes necessary actionsIdentify, diagnose, and resolve problems affecting performanceTraining and best practice identification of telephony and related software applicationsPurchase of routine telephony related hardwareProvide telephony strategies and solutions for the organizationAssist with management of new site deployments, upgrades, implementations or other tasks as assignedAvailable ShiftMonday - Friday 8:00am - 5:00pm, after hours & weekends as needed (with Hourly Compensation)High School education or equivalent2 years of technical education or experience preferredCompTIA A+ certification will be given higher considerationMust possess solid technical aptitude including networking configurations and cablingAttention to detail at a very high levelGood written and verbal communication skills including ability to present ideas or solutions to a variety of user levelsAbility to analyze situation and determine actions neededPositive attitude and enjoys a challengeRequires Occasional standing and/or walking, reaching by extending hands/armsAbility to lift or carry up to 25 poundsAbout Navitor Inc.We value a work-life balance and the overall well-being of our employees. You'll see that reflected in our comprehensive benefits package. We offer a competitive benefit package including health, dental, vision insurance & flexible benefits starting on the first date of employment when hired at benefit eligible status, life insurance, 401(k) plan, profit sharing, PTO (paid time off), seven paid holidays and other benefits that help inspire our employees to stay and grow with us.Navitor Inc. is one of America's largest commercial wholesale printers, delivering innovative programs, services and technologies exclusively to our community of resellers. Headquartered in Minnesota and with manufacturing facilities nationwide, Navitor provides print resellers and distributors the industry's widest portfolio of personalized print and custom business identity products. Navitor is part of the Taylor Corporation family of companies.