Field Service Technician

Field Service Technician

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

We're looking for a skilled and motivated Field Service Technician to join our expert team, specializing in the repair, maintenance, and installation of cutting-edge coffee and espresso equipment. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!

Experience is a plus, but what really matters is your drive and curiosity. We want someone who's passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field, you'll be in good company.

Responsibilities

The essential functions include, but are not limited to the following:

• Travel the region to repair, maintain, and install espresso machines, coffee brewers, grinders, and other specialty coffee equipment
• Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software
• Keep customers in the loop with timely updates on repair status and estimated timeframes
• Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
• Contribute to a tidy and efficient shop environment
• Participate in a weekly on-call rotation for after-hours service
• Assist other service technicians with installations and parts delivery