Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator 

Atlantic Fertility | Full-Time

Join a Team That Makes a Difference

At Atlantic Fertility, we understand that every patient who walks through our doors is on a unique and deeply personal journey. We are looking for a compassionate, organized, and customer-focused Patient Care Coordinator to join our Front Desk team and help create an exceptional experience for every patient, every visit.

If you thrive in a fast-paced environment, enjoy helping others, and are passionate about providing outstanding customer service, we'd love to meet you!

What You'll Do

As a Patient Care Coordinator, you'll be the first point of contact for our patients and play an essential role in ensuring each visit runs smoothly.

Responsibilities include:

• Welcome patients with warmth, professionalism, and compassion.
• Schedule new and established patient appointments while optimizing provider schedules.
• Register patients and maintain accurate demographic and insurance information.
• Verify insurance coverage and obtain required documentation.
• Collect patient copays, balances, and other applicable payments.
• Answer incoming phone calls and assist patients with questions or direct them to the appropriate department.
• Coordinate with providers, nurses, financial counselors, and laboratory staff to ensure seamless patient care.
• Keep providers informed of patient arrivals, delays, and schedule changes throughout the day.
• Process incoming documents and maintain accurate electronic medical records.
• Assist with patient flow and front desk operations to provide an outstanding patient experience.
• Support additional administrative and operational duties as assigned.

What We're Looking For

The ideal candidate is someone who:

• Has a genuine passion for helping patients.
• Communicates professionally and confidently.
• Thrives in a busy, team-oriented environment.
• Can successfully multitask while maintaining attention to detail.
• Demonstrates excellent problem-solving and organizational skills.
• Takes initiative and works independently.
• Maintains professionalism and confidentiality at all times. Why You'll Love Working Here

  At Atlantic Fertility, we believe our people are our greatest strength. We foster a supportive, collaborative environment where every team member plays an important role in helping patients build their families.

  We offer:

  • Competitive pay
  • Comprehensive benefits package
  • Paid time off
  • Retirement savings plan
  • Professional development opportunities
  • Supportive and collaborative team culture
  • Meaningful work that changes lives every day
  Schedule
  • Full-time
  • Monday–Friday
  • Occasional schedule flexibility based on clinic needs
  Ready to Make a Difference?

  If you're looking for more than just a job and want to be part of a team dedicated to providing compassionate, patient-centered care, we'd love to hear from you.

  Apply today and become part of the Atlantic Fertility family!