General Manager

General Manager

The General Manager is responsible for the full operational leadership of a high-volume, warehouse and sorting operation employing approximately 500 employees in Sacramento, California. This role will drive cost-per-unit performance, productivity, labor efficiency, and operational consistency, while ensuring safety, compliance, and service delivery standards are achieved. The General Manager will lead all aspects of execution, including workforce performance in a unit-based pay environment, and will be accountable for optimizing throughput, controlling labor costs, and scaling operations in line with business growth.

At Eclipse Advantage, our values drive everything we do: Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren't just words, they're how we show up every day.

If you're someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, then Eclipse Advantage is the place for you.

So, if you are looking to grow your career, love the action-packed nature of logistics and recruiting, and HR it's time to join Eclipse Advantage. With a competitive salary, bonus opportunities and an in-depth training program, along with an excellent benefits program including generous PTO and a 401k match, our team members are rewarded for their hard work!

Key Responsibilities:

Operational Leadership

• Lead day-to-day operations across warehouse/sorting facility.
• Ensure consistent execution of production targets, service levels, and throughput goals.
• Develop and implement standardized operating procedures across all operations.
• Drive accountability at Director, Manager, and Supervisor levels

Cost-Per-Unit & Productivity Management

• Own and continuously improve cost-per-unit metrics
• Optimize labor productivity in a pay-per-unit compensation model
• Establish measurable KPIs, including:
• Units processed per hour
• Labor cost per unit
• Productivity per employee
• Identify inefficiencies and implement corrective actions quickly

Labor & Workforce Management

• Oversee a workforce of 500 employees in a fast-paced environment
• Build a performance-driven culture aligned with productivity-based compensation
• Ensure proper workforce planning, staffing levels, and scheduling
• Partner with HR on:
• High-volume recruitment strategies
• Discipline and performance management
• Retention and workforce stability
• Navigate labor relations

Finance & P&L Accountability

• Own full operational budgets and cost control
• Monitor and manage:
• Labor costs
• Overtime
• Productivity variances
• Deliver continuous cost improvement initiatives tied to operational efficiency
• Partner with finance on forecasting and performance tracking

Health, Safety & Compliance

• Ensure compliance alongside of a safety expert
• Promote a strong safety culture across all operations
• Reduce workplace incidents through proactive safety programs
• Ensure proper documentation, audits, and risk mitigation

Continuous Improvement

• Identify opportunities to improve:
• Throughput
• Workflow design
• Line efficiency
• Implement Lean / process improvement initiatives
• Drive automation, where applicable, to support scale

Experience

• 10–15+ years in operations leadership
• Previous work for Amazon distribution is preferred
• Experience managing large-scale workforce (500–1,500+ employees)
• Strong background in:
• Warehouse / logistics / manufacturing / sorting environments
• High-volume, labor-intensive operations
• Proven success managing large volume operations

Technical & Leadership Skills

• Strong understanding of labor productivity models (including incentive pay / piece-rate systems)
• Demonstrated ability to improve cost-per-unit performance
• Excellent leadership and team development capabilities
• Experience working with HR on labor relations and discipline
• Strong financial acumen (budgeting, cost control, P&L)

Leadership Profile (What Success Looks Like)

The ideal candidate will:

• Be highly execution-focused (not just strategic)
• Thrive in fast-paced, high-pressure environments
• Be comfortable managing labor-intensive operations
• Drive accountability at every level of the organization
• Make decisions quickly based on data and operational realities

Equal Opportunity Employer| Drug Free Workplace| Must be able to work in United States

Since 2003, Eclipse Advantage, a people logistics supply chain company, has helped clients improve their supply chain performance by increasing productivity, reducing labor costs, minimizing safety risks, and improving quality.

Our team of employees are a critical part of our nation's supply chain and logistics industry – assisting to move goods – from groceries to retail to ecommerce – and its' thanks, in part, to our team, that the supply chain in North America is thriving.

Eclipse has corporate offices in Cherry Hill, NJ and Melbourne, FL. Our team works in approximately 180 client sites across the United States and Canada.