Store Protection Specialist (Self-Checkout)

Job Description

Job Description

Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part of Our Team, You Will Experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve the hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose:
The Self-Checkout SPS is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, always maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations if performance of these tasks will help achieve our customer service and operational goals.

Essential Functions:

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• Always provides prompt and efficient responses to Customers. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Always represents and supports the Company brand.

As a Self-Checkout SPS, you set the tone of Customer Service at Self-Checkout through your Command Presence and focus on safety. To help you achieve this, you are responsible for the following throughout your shift:

• Providing Strong Command Presence. Command Presence the display of control and confidence shown through your behaviors and presentation. This is accomplished by: Greeting each Customer in a friendly, confident manner with a smile and eye contact.
• Remaining aware of the surroundings at the Front End and communicating theft indicators to the MOD.
• Executing 100% Best in Class Dress Code standards per the Best-in-Class SPS Presentation Guide.
• Staying highly visible to Self-Checkout Customers. Never drifting from the Self-Checkout area.
• Demonstrating TRUE Customer Service with friendly, accurate, and speedy transactions and timely assistance.
• Maintaining a neat, clean, organized, and fully stocked Self-Checkout area to maintain an impression of control.
• Checking each Self-Checkout Customer’s receipt to verify purchase while accurately and efficiently removing devices. Reference the Self-Checkout Toolkit for additional details.
• Educating Self-Checkout Customers on the Self-Checkout process to prevent missed or duplicate scans

Competencies:

• Manages Work Processes.
• Business Acumen.
• Plans, Aligns & Prioritizes.
• Builds Talent.
• Collaborates.
• Leading by Example.
• Communicates Effectively.
• Ensures Accountability & Execution.

Qualifications And Special Skills Required:

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada:

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities: None

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.