Customer Care Specialist - Service Business Development

Ross Downing Auto Group

Service BDC Customer Care Representative

Job Description: Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details:

Available shifts:

(I) 7:30-4:30

(II) 8:00-5:00

(III)8:30-5:30

(IV)9:00-6:00

Part Time opportunities available as well*

Responsibilities:

• Answer customer care phone calls, emails, and internet inquiries.

• Make outbound calls to create new business or maintain loyal business.

• Set at minimum 20 appointments per day.

• Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.

• Build customer relationships and advise customers on services.

• Direct calls to appropriate individuals and departments.

• Enter data through multiple software programs including AutoMate, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.

• Meet daily and monthly goals.

• Learn, reference, and apply product knowledge information to assist customers.

• Strategically assist in curating a schedule for Service Advisors.

• Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.

• Complete multiple retention lists to maintain customer relationships.

• Update customer records as needed.

• Provide excellent customer experience.

Preferred Qualifications :

• Microsoft office proficient.

• Ability to type 60 words per minute.

• Ability to maintain professionalism through phone contact.

• Customer Service background.

• Strong communication skills.

• Must be able to pass a background check.

Starting Pay: $13-$14 per hour plus bonus opportunities.