Senior Telecommunicator

Position Overview Under general supervision, specialized radio and communications work is performed for the County, serving as a telecommunicator and filling in as supervisor on an assigned shift. The role involves receiving all incoming calls, dispatching applicable resources, performing Emergency Dispatch Protocols (EMD, EFD), providing pre-arrival instructions, and operating a computer‑based dispatch system and multiple applications and software. It also includes dispatching units or representatives from fire departments, EMS departments, law enforcement, medical center, etc., and maintaining equipment and records. The telecommunicator reports to the assigned 9-1-1 Shift Supervisor. Responsibilities Answer emergency calls in a timely fashion for the best outcome for the citizen(s) calling in an emergency. Process emergency calls using either Emergency Fire Dispatch (EFD) or Emergency Medical Dispatch (EMD). Transfer or coordinate law‑enforcement requests and assign determinant levels and priority levels to each call. Tactically dispatch all calls without delay using the Computer Aided Dispatch (CAD) system and the county‑owned 700 MHz P25 TDMA network. Use AVL technology and GIS layers to determine the closest and most efficient resources to respond. Tactically monitor all primary and secondary channels for responder safety, including fire channels during major events and statewide VIPER talkgroups. Inform other Emergency Management staff of incidents that may require media attention or specialized resources (e.g., aircraft crashes, school bus incidents, school shootings, incidents with EMS/Fire units, injury or death of a responder). Assist the shift supervisor with training of new employees, observe proficiency, complete observation reports, and ensure compliance with policy and expectations. Fill in for absence of supervisor(s) and for sick call‑outs and vacations. Assist the 9-1-1 Operations Manager and 9-1-1 Director in keeping computer systems up to date, including addresses, locations, premise alerts, and GIS items. Power Shift Position This is a “POWER SHIFT” position. Primary schedule is a 12‑hour shift during peak times of the day (1100-2300 or 1000-2200). Additional Job Functions Notifies management of GIS errors and other needs as they arise in dispatch systems. Maintains business lookup table in CAD for accurate call taking. Maintains special timestamps in CAD for automatic notifications. Maintains a clean work area. Ensures critical operational information is passed to the relieving shift. Provides approved information to public as requested. Keeps contact information in CAD, and phone, up to date. Contacts FD and EMS personnel occasionally for inventory and capability of equipment and contact information updates. Administrates the Premise alert program by maintaining the list of premise alerts and performing annual validation for all clients in the program. Assists Management with Public Information request tickets received through FreshDesk. Assists Management with Legal request tickets received through FreshDesk. Administrates and tracks the 9-1-1 Premise alert program. Works directly with the Community Paramedic program to ensure listing of patients in CAD that are part of the Vial of Life (VOL) program. Qualifications Graduation from high school or equivalent and at least three years’ experience in an emergency communications center. Experience preferred in dispatching fire, EMS, and/or law enforcement within an emergency communications center. Licensing and Certifications Possession of a valid driver’s license issued by the State of North Carolina. Successful completion of American Heart Association CPR certification. Emergency Medical Dispatch (EMD). Emergency Fire Dispatch (EFD). Emergency Telecommunicator certification (ETC). All dispatch certifications are through the International Academy of Emergency Dispatch. Special Requirements Approval by Medical Director to function as an Emergency Medical Dispatcher in Pitt County. Ability to work 12‑hour shifts (both day and night on a rotating basis). Flexibility to cover for call‑outs and vacations. #J-18808-Ljbffr