Desktop Support IT Engineer II - (Police)

Desktop Support IT Engineer II - (Police) Salary $99,430.24 - $144,242.38 Annually Location PO Box 1466, Mesa, AZ Job Type Full Time Job Number

16470A

Department (H210)Police Opening Date 09/25/2026 Closing Date 10/15/2026 11:59 PM Arizona Description/Duties This vacancy is in the Police Department's Public Safety Information Technology (PSIT) unit for the Desktop Support Assignment. The Information Technology (IT) Engineer II class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure requiring an in-depth knowledge of the City’s platforms and environment in support of meeting availability and performance goals. This class applies to Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; Geographic Information System (GIS); Network; Security; Unified Communications; and Server, Storage, and Backup. Common responsibilities and skills include: leadership skills, including performing independent judgment and decision‑making, especially related to diagnostics and troubleshooting with enterprise applications or infrastructure; providing quality written and verbal communications/presentations to customer areas and senior leadership in both small and large settings; supervising and coordinating day to‑day activities of technical staff (by assignment) of usually three or less direct reports; and performing primary and secondary highly technical application or product support within one of the technical support areas of Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; and Server, Storage, and Backup. This class may perform technical and/or project leadership for a medium- to large-size project using the Project Management Office (PMO) standard methodologies or concurrent small- to medium-scale project management. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams. Common duties include: performing work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; assisting with research, evaluation, and implementation of new technologies and/or packaged software; installing and supporting hardware and/or software; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing and analyzing data for problem resolution and strategic planning; implementing, maintaining, and monitoring systems and their related subsystems; participating in projects and/or leading small- to medium-scale projects and activities related to City computer systems, data, and infrastructure; participating in design, programming, installation, and/or implementation of information systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools. Ensures all work is done in alignment with City and IT long‑term strategies. This class is also responsible for performing related duties as required. Project management duties may include: estimating task duration and complexity; developing work plans and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; and reviewing results with and motivating team members. Desktop, Help Desk, and Service Desk Assignment: Ensures desktop computers interconnect seamlessly with diverse systems including associated authentication systems, file servers, email servers, application servers, and administrative systems. Provides expert technical services in support of installation, configuration, testing, integration, and ongoing support for desktop applications, local desktop printing and peripherals, and mobile devices. Managing inventory of installed software, managing software licensing, and creating policies and procedures for upgrades; and working with hardware and software vendors to verify timely product delivery and ensure desktop and mobile devices are installed and ready to operate. Provides telephone or email support and manages and troubleshoots hardware, software, or network problems that can be resolved at first call, provides tier 2 support, and recognizes and escalates more difficult problems and logs call activity. Develops trends by monitoring and analyzing incoming calls, problems, and support requests. Manages tasks for medium- to large-projects, including project plan development and execution. Qualifications & Requirements Employee Values All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity. Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Computer Science or a related field, such as Engineering or Geography (by assignment). Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support. Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and the Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment). Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required (by assignment). Must possess a valid Class D Arizona Driver’s License by hire or promotion date (by assignment). Substance Abuse Testing. Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures. Preferred/Desirable Qualifications. Good (1 - 3 years) project or technical leadership experience is highly desirable and may be required (by assignment). Customer service and teamwork experience is also highly desirable. Supervisory experience may be preferred (by assignment). Link To Job Description (Download PDF reader) A Summary of City of Mesa Benefits is linked here. A Summary of City of Mesa Benefits is linked here. 01 Do you have a Bachelor's Degree in Computer Science or a related field? Please be sure to detail your degree information on your application. Yes No 02 Please select the specific areas below where you have AT LEAST three years of full-time work experience. Check all that apply. Please also detail your experience on your application. Applications Database Desktop GIS Network Security Server Web Support None of the above 03 How many years of experience do you have working with Microsoft Configuration Manager? None Some but less than 1 year 1 year or more but less than 3 years 3 years or more but less than 5 years 5 years or more 04 How many years of experience do you have scripting automated software package deployment? None Some but less than 1 year 1 year or more but less than 3 years 3 years or more but less than 5 years 5 years or more 05 How many years of experience do you have managing small to medium-size projects? None Some but less than 1 year 1 year or more but less than 3 years 3 years or more but less than 5 years 5 years or more 06 Do you have a valid Class D Arizona Driver's License, or can you obtain one by hire or promotion date? Yes No 07 If you served in the military, what was your discharge status? Honorable Dishonorable Uncharacterized Other than Honorable Entry Level Bad Conduct General Current Active Duty N/A 08 Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)? Yes No 09 Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years? Yes No 10 Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old? Yes No 11 Have you tried or used any of the following drugs unlawfully (without a doctor's prescription or dispensary card): Marijuana, Hashish, Thai Sticks, Barbiturates, Amphetamines, Cocaine, Heroin, Opium, Steroids, or Hallucinogenic Substances? Yes No 12 If an explanation or comments are needed regarding drug usage, please note your information here. Required Question Employer City of Mesa Address PO Box 1466 Mesa, Arizona, 85211-1466 Phone View phone number on click.appcast.io View phone number on click.appcast.io Website #J-18808-Ljbffr Mesa Police Department