AI Product Manager, Professional Services

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.About the teamThe Global Transformation Team is a small, high-leverage team with a global remit. We lead the programs that transform how ProServ works, so our users realize the full value of Stripe faster. That means making ProServ AI-native, building one prescriptive methodology that scales worldwide, and creating the knowledge systems that make every engagement smarter than the last. We care about craft, consistency, and landing change, not just shipping it. Everything we build is global by default, AI-native by design, and built to stick. If we do this well, the model we prove here becomes the blueprint for how Stripe transforms itself everywhere.What you’ll doAs AI Product Manager for ProServ, you will own the roadmap that makes ProServ AI-native — sitting at the intersection of AI strategy, engineering execution, and organisational change. You will operate with significant autonomy and a high degree of ambiguity. The ability to influence without authority, build momentum x-geo, and translate strategic intent into real-world delivery is essential.Own the AI product roadmap for ProServDeeply understand the needs of ProServ users by spending time with our teams, observing patterns across their feedback, and interrogating our data. We are users first, every roadmap decision should trace back to making their experience betterTranslate this into an AI strategy including a prioritised, executable product roadmapWork closely with the ProServ leadership team to align roadmap decisions with broader transformation objectivesTrack progress, surface blockers, and maintain momentum across concurrent workstreamsCoordinate a global community of SMEs Manage and motivate a distributed network of contributing engineers and consultants (who do not report directly to you) across all geographies contributing to AI initiatives. This requires you to collaborate egolesslyStructure their contributions into meaningful, well-scoped work streams with clear ownership and outcomesIdentify opportunities to leverage existing Product investments in AI rather than building from scratchDrive AI execution and adoptionWork with the team to ensure new AI tools and capabilities are adopted globallyDevelop frameworks and playbooks that help ProServ teams embed AI into their day-to-day Surface insights from the field back into the product roadmapYou default to action. You move with urgency and focus. You'd rather ship something imperfect and iterate than wait for perfect alignmentGovern and Communicate AI InitiativesPrepare and present updates to the AI SteerCo including the global Head of ProServMaintain clear documentation, decision logs and progress tracking across all AI work streamsProactively manage stakeholder expectations and communicate trade-offs clearlyWho you areTechnical CredibilityStrong enough technical foundation to hold your own in engineering conversations — you don't need to write the code, but you need to understand what's being built, why, and what good looks likeFamiliarity with AI concepts, tooling and the current landscape — including agentic AI, LLMs, and workflow automationExperience working alongside engineers and a track record of earning their respectStrategic and Organizational ThinkingAbility to connect day-to-day execution to a longer-term strategic narrativeComfortable operating in ambiguity and building structure where little existsExperience in transformation, consulting, or change management environments is a strong plus — this is not a purely technical PM roleInfluence and Interpersonal IntelligenceExceptional ability to influence without authority across geographies, seniority levels and functionsPolitically astute — able to read room dynamics, navigate competing agendas, and build trust with diverse stakeholdersA natural community builder who brings energy and momentum to cross-functional groupsCommunication and PresenceConfident communicator who easily translates complex technical data into executive insights.Strong written communication skills for documentation, updates and async collaboration across time zonesFluent in both engineer-speak and business-speakMinimum requirements5+ years of experience in a product, transformation, technical consulting or similar roleExperience in a global SaaS, technology or professional services environment preferredNon-traditional backgrounds welcome. We care more about how you think and operate than the title on your CVWhy you should apply This is a rare opportunity to help shape how a global Professional Services organization transforms itself through AI. You will have direct access to senior leadership, genuine ownership of a high-visibility agenda, and the freedom to build something meaningful.The work is complex, the stakeholders are numerous, and the pace is fast. If you are energized by that environment and want to do work that actually matters, this is the role for you.