General Manager

Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager. Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge! Responsibilities: • Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them • Generate a budget that ensures guest satisfaction and quality of services while also keeping costs balanced and profit margins maximized • Devise the cleanliness and upkeep of the hotel's rooms, public areas, and grounds in order to cultivate a reputation for quality • Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities Leadership & Team Building (Primary Focus) • Take full ownership of recruiting, hiring, training, and retaining team members in a competitive labor market • Lead from the front by working alongside the team when needed to maintain service standards • Build a respectful, consistent, and accountable work culture that encourages retention • Develop department leads and cross-train team members to support operational stability • Create schedules that balance labor control with realistic coverage needs Hotel Operations & Guest Experience • Oversee daily operations of a 66-room limited-service hotel • Ensure guest satisfaction scores, online reviews, and brand standards remain strong despite staffing challenges • Personally resolve guest issues and service recoveries when necessary • Conduct routine inspections of rooms, public areas, and back-of-house spaces • Maintain a clean, safe, and well-presented property at all times Financial & Administrative Ownership • Manage labor costs, overtime, and productivity in alignment with budget realities • Oversee daily, weekly, and monthly accounting and reporting • Control expenses while ensuring the hotel remains operationally sound • Manage purchasing, inventory, and vendor relationships Sales, Community & Brand • Build relationships with local businesses and community partners • Represent the hotel professionally in the local market • Execute brand initiatives and prepare for brand inspections • Maintain full compliance with IHG standards, company policies, and safety regulations Qualifications: • Exhibit excellent organizational, communication, and problem-solving abilities • A proven record of experience managing a team, preferably in the hospitality field, is required • High school diploma or equivalent GED; degree in hospitality or related field of study preferred • This role requires a strong emphasis on putting the guest first and providing exceptional customer service • Must have at least 5 or more years of experience in the hospitality field Required • Proven experience leading a hotel with staffing challenges • Minimum 2–3 years of hotel management experience , preferably as a GM or Assistant GM • Strong hands-on leadership style; comfortable being operationally involved • Experience recruiting, training, and stabilizing hourly hotel teams • Ability to remain calm, organized, and solutions-focused under pressure • Strong guest service instincts and problem-solving skills • Willingness to work flexible hours, including weekends and holidays Strongly Preferred • Experience in limited-service hotels (50–100 rooms) • Prior Holiday Inn Express or IHG brand experience • Background in markets with tight labor availability • Leaders who enjoy building structure where it doesn’t yet exist Compensation: $62,000 - $75,000 yearly

• Leadership & Team Building (Primary Focus) • Take full ownership of recruiting, hiring, training, and retaining team members in a competitive labor market • Lead from the front by working alongside the team when needed to maintain service standards • Build a respectful, consistent, and accountable work culture that encourages retention • Develop department leads and cross-train team members to support operational stability • Create schedules that balance labor control with realistic coverage needsHotel Operations & Guest Experience • Oversee daily operations of a 66-room limited-service hotel • Ensure guest satisfaction scores, online reviews, and brand standards remain strong despite staffing challenges • Personally resolve guest issues and service recoveries when necessary • Conduct routine inspections of rooms, public areas, and back-of-house spaces • Maintain a clean, safe, and well-presented property at all timesFinancial & Administrative Ownership • Manage labor costs, overtime, and productivity in alignment with budget realities • Oversee daily, weekly, and monthly accounting and reporting • Control expenses while ensuring the hotel remains operationally sound • Manage purchasing, inventory, and vendor relationshipsSales, Community & Brand • Build relationships with local businesses and community partners • Represent the hotel professionally in the local market • Execute brand initiatives and prepare for brand inspections • Maintain full compliance with IHG standards, company policies, and safety regulations

Compensation:
$62,000-$75,000 per year