Experience Design Strategy Supervisor

Agency: Snow

Job Function:

Data and Analytics

Job Subfunction:

Data Strategy and Governance

Job Description:

About the Job
As the Experience Design Strategy Supervisor, you will oversee product and service design and collaborate with cross-functional teams to create patient-centered solutions. Key skills include empathy, strategic thinking and effective communication.
A Day in the Life
Design and build inclusive patient support programs and services.
Conduct audits of client and competitive products and services.
Develop briefs outlining user needs, expectations and accessibility considerations.
Lead user research, ethnography and co-design sessions.
Provide strategic direction for product and service prototypes.
Create service blueprints, experience maps and value propositions.
What You Will Need
Bachelor's degree in Design, Psychology, Marketing or related field.
5+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
Strong skills in service design, product design, visualization and design psychology.
Proven facilitation and storytelling abilities to drive empathy and understanding.
Various soft skills such as curiosity, creativity, logical thinking, flexibility, collaboration and resourcefulness.
Certificate in service design, design strategy or UX preferred. $90,000 - $120,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice:

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.