Switchboard Operator

Switchboard Operator

Job Locations US-NC-Charlotte Requisition ID 2026-21248 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time

Overview

The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department.

Responsibilities

Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person
• Listen to the caller's request and either solve the query or direct the call to the concerned department
• Must know which staff are in which department and who is in charge of what function
• Must maintain up-to-date information of the current happenings in the company
• Update and maintain pertinent business information via computer or department files
• Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication

Qualifications

• High school diploma or the equivalent
• 1 year of experience
• Proficient in Microsoft Word and Excel
• Excellent customer service skills, professional attitude & appearance
• Good written and oral communication skills
• Strong organizational, record keeping & time management skills
• Ability to type 35 wpm
• Availability to work overtime/varied hours when required

PHYSICAL DEMANDS

Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

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Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.