Grooming Salon Leader

Overall Job Summary This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. It includes overseeing daily operations, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs. Essential Duties and Responsibilities (Min 5%) Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Take the initiative to support selling initiatives (TEAM): Thank the Customer Engage with the customer and/or pet Advise products or services Make it Memorable Perform a combination of the following duties throughout the day: Manage day‑to‑day operations of the Groom Shop, including scheduling, safety checklists, and salon audits. Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of training requirements and evaluating employee grooming skills. Partner with the Store Manager daily/weekly; filter communication to the salon and manage business to plan. Drive salon growth by calling existing and new customers, scheduling appointments, follow‑up phone calls and reminders, attending community events, holding in‑store events, and working with rescue groups. Lead salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics. Provide professional grooming services for dogs using knowledge of canine characteristics, grooming styles, and techniques. Practice safe pet handling and demonstrate professionalism. Maintain equipment handling, maintenance, and safety protocols. Ensure the safety and well‑being of animals; inspect animals for parasites, disease, or injury and report findings to pet owners. Practice safety and sanitization protocols; sanitize and maintain grooming tools and equipment to eliminate injury and spread of disease. Maintain records of all pet clients, including services provided and vaccination records. Operate computer as needed and recover the store, if required. Sanitize and maintain holding tanks and care for live animals as required. Complete all documentation associated with any of the above job duties. Enforce and follow all salon policies and procedures. May also be required to perform other duties as assigned. Required Qualifications Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats and have patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing to purchase required tools. Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately. Preferred Knowledge, Skills or Abilities Operate and use all grooming tools and equipment, including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps. Communicate effectively with Associates and customers. Display compassion with animals and treat them accordingly. Exhibit attention to detail. Read, write and count to accurately complete all documentation. Problem‑solving skills. Basic computer skills. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions Working environment is favorable; generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature. Exposure to wet conditions, particularly when bathing dogs. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. Exposure to cats and dogs of all sizes, breeds, and temperaments. Work shifts vary from one store to another, but generally are not less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for Team Members and customers and adhere to company safety training and guidelines. Physical Requirements Position is non‑sedentary. Team Members must have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. Must operate all equipment related to their job duties efficiently, safely, properly and accurately; and provide the highest level of customer service. Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to stand and maintain a stationary position for up to 8 hours while grooming animals. Ability to frequently move for 4‑8 hours per day around the salon to groom animals, clean, and maintain the salon. Ability to utilize grooming instruments including shears and dryers. Ability to occasionally lift or reach merchandise overhead. Ability to bend, kneel, and squat frequently to position themselves to groom animals, clean shelves and stock merchandise and equipment. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to successfully complete all required training. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An Associate should perform all duties as assigned by his/her supervisor. Benefits Medical, dental, and vision coverage; company‑paid life and disability insurance; paid parental leave; tuition reimbursement; family planning resources such as adoption and surrogacy assistance; and other benefits available to full‑time and part‑time Team Members. #J-18808-Ljbffr