Senior Support Engineer
JConnect Infotech
Senior Support Engineer
Location: Lebanon, NJ (Onsite)
Duration: Full-time only
Job Description:
Must Have Technical/Functional Skills:
- Hands-on experience in managing L2 Production Support
- Strong understanding of Java with proven experience in Java development
- Expertise in integrating applications using SOAP/REST services and MuleSoft APIs
- Proficiency in programming/scripting languages such as ReactJS, JavaScript, and CSS
- Advanced skills in developing front-end applications using Java 8, Spring, and Spring Boot
- Solid knowledge of object-oriented analysis and design, including common design patterns
- Deep understanding of Java and JEE internals (e.g., class loading, memory management, transaction management)
- Experience with relational databases (Oracle, SQL) and ORM technologies (JPA2, Hibernate)
- Strong ReactJS and JavaScript development skills
- Hands-on experience with the Spring Boot framework
- Background in working with large, distributed systems
- Experience in test-driven development (TDD)
- Ability to support continuous improvement by evaluating new technologies and presenting recommendations for architectural review
- Strong understanding of XML and JSON Web Services (SOAP/REST APIs)
- Capability to identify and communicate best practices for front-end engineering
- Experience with Pivotal Cloud Foundry or AWS is a plus
Roles & Responsibilities:
- Manage Incident, Problem, and Service Level processes, including performing Root Cause Analysis (RCA)
- Effectively resolve functional issues and keep stakeholders informed
- Ensure assigned applications remain available and fully operational · Provide support for Change Management and infrastructure-related activities
- Analyze recurring issues and recommend long-term solutions
- Participate in post-deployment testing of new versions and platform configuration
- Collaborate with multiple teams across geographies (US, Mexico, India)
- Monitor and maintain application availability · Delivering timely production and project status reports to IT management
- Demonstrate integrity, initiative, and innovation as a highly motivated self-starter
- Exhibit strong written and verbal communication skills
Vacancy posted 2 days ago
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