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Senior Support Engineer

JConnect Infotech

Senior Support Engineer

Location: Lebanon, NJ (Onsite)

Duration: Full-time only

Job Description:

Must Have Technical/Functional Skills:

  • Hands-on experience in managing L2 Production Support
  • Strong understanding of Java with proven experience in Java development
  • Expertise in integrating applications using SOAP/REST services and MuleSoft APIs
  • Proficiency in programming/scripting languages such as ReactJS, JavaScript, and CSS
  • Advanced skills in developing front-end applications using Java 8, Spring, and Spring Boot
  • Solid knowledge of object-oriented analysis and design, including common design patterns
  • Deep understanding of Java and JEE internals (e.g., class loading, memory management, transaction management)
  • Experience with relational databases (Oracle, SQL) and ORM technologies (JPA2, Hibernate)
  • Strong ReactJS and JavaScript development skills
  • Hands-on experience with the Spring Boot framework
  • Background in working with large, distributed systems
  • Experience in test-driven development (TDD)
  • Ability to support continuous improvement by evaluating new technologies and presenting recommendations for architectural review
  • Strong understanding of XML and JSON Web Services (SOAP/REST APIs)
  • Capability to identify and communicate best practices for front-end engineering
  • Experience with Pivotal Cloud Foundry or AWS is a plus

Roles & Responsibilities:

  • Manage Incident, Problem, and Service Level processes, including performing Root Cause Analysis (RCA)
  • Effectively resolve functional issues and keep stakeholders informed
  • Ensure assigned applications remain available and fully operational · Provide support for Change Management and infrastructure-related activities
  • Analyze recurring issues and recommend long-term solutions
  • Participate in post-deployment testing of new versions and platform configuration
  • Collaborate with multiple teams across geographies (US, Mexico, India)
  • Monitor and maintain application availability · Delivering timely production and project status reports to IT management
  • Demonstrate integrity, initiative, and innovation as a highly motivated self-starter
  • Exhibit strong written and verbal communication skills
Vacancy posted 14 hours ago
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