Customer Service Supervisor

Job Description

Job Description

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.We are looking for an experienced Customer Service Supervisor to join our team in Danielson, CT. This role is 100% on site.The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.The successful candidate will have:3+ years of customer service leadership experienceManufacturing environment strongly preferredExperience leading and developing teamsERP and business systems experience is considered idealStrong operational and organizational skillsProven ability to manage competing prioritiesExperience with performance management, coaching, and employee developmentWHY SPIROL:Competitive Compensation StructureHealth/Dental/Vision/Life InsuranceDisability Insurance401(k) with Company MatchingESOP PensionPet InsurancePaid time offEmployee Referral Bonus ProgramEducation Assistance ProgramEmployee Assistance ProgramCareers Video Link: an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

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