Customer Experience Lead - Call Center Coach & Escalations

Cassidy AC is seeking a Customer Experience Specialist (CES) Lead to guide daily call center operations and coach CES staff to uphold service quality and KPI performance. You will help manage escalations and revenue-related activities tied to memberships within HVAC and plumbing services. The role reports to the Call Center Supervisor and requires leadership, strong communication, and the ability to train others in a fast-paced environment. #J-18808-Ljbffr Cassidy AC