Payroll Team Lead

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Job Title

Payroll Team Lead

About your role:

You will lead payroll-related projects and process improvement initiatives across the U.S. and Canada payroll functions, ensuring deliverables are completed on time, accurately, and in alignment with regulatory, operational, and business requirements. This role partners closely with Payroll leadership, HR, Finance, Technology, vendors, and key Centers of Excellence to assess current-state processes, identify risks and opportunities, drive execution, and support sustainable solutions. You should bring strong payroll knowledge, project coordination experience, vendor management capability, and proficiency with Workday and related payroll systems.

?What you'll do:

• Lead payroll projects from planning through execution, including scope, timelines, milestones, risks, issue resolution, stakeholder updates, and post-implementation follow-up

• Analyze current payroll processes, systems, and controls to identify improvement opportunities, reduce manual work, strengthen compliance, and improve the associate experience

• Partner with Payroll, HR, Finance, Technology, Legal/Compliance, vendors, and COE teams to align project requirements, validate data, resolve issues, and drive decisions

• Coordinate testing, validation, communication, training, and change management activities for payroll system, vendor, policy, and process changes

• Create and maintain project documentation, process maps, standard operating procedures, job aids, and implementation plans to support operational readiness

• Prepare accurate project reporting, metrics, issue logs, decision records, and leadership-ready summaries of progress, risks, and outcomes

• Support payroll reconciliation, data analysis, and root-cause review activities needed to inform project decisions and validate successful implementation

• Ensure project deliverables support compliance with federal, state, provincial, and local payroll, wage, hour, tax, and audit requirements

• Serve as a subject matter resource and escalation partner for project-related payroll questions, risks, dependencies, and operational impacts

• Assist with payroll tax and payroll process daily activities when project cycles are slow

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• Bachelor's degree in accounting, Business Administration, Human Resources, Project Management, or related field required

• 4+ years of payroll experience, including payroll processing, balancing, internal controls, payroll taxes, issue resolution, or payroll operations support

• 2+ years of experience leading or coordinating projects, process improvements, system changes, implementations, or cross-functional initiatives

• 2 or more years' experience with Workday Payroll or comparable payroll/HCM systems

• Must have at least 1 year of Fiserv experience

What would be great to have:

• Workday experience

• CPP certification

• PHR, SPHR, GPHR certification

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

?Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being

• Paid holidays and generous time away policies

• No-cost mental health support through Employee Assistance Programs

• Living Proof program to recognize your peers' extra effort with points used for rewards

• Eight Employee Resource Groups to foster a collaborative culture

• Unparalleled professional growth with training, development, and internal mobility opportunities

• Retirement planning and discounted shares with the Employee Stock Purchase Plan

• Medical, dental, vision, life, and disability insurance options available day one

• Tuition assistance and reimbursement program

• Paid parental, caregiver, and military leave

Milwaukee Perks:

• Free, secure, covered parking

• Onsite fitness center with lockers and showers

• Easy access to restaurants, shops, and entertainment, including 3rd Street Market Hall

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.