Clinical Manager

Clinic Operations ManagerResponsible for the overall function of large clinic operations; providing leadership in the development and implementation of uniform clinic operations. This position does not perform patient care.Primary ResponsibilitiesProvide direction and oversight in the creation and maintenance of uniform and consistent clinic activities, including patient flow tracking, medical records administration and meeting the needs of clinic providers.Coordinate and facilitate patient flow between clinics and ancillary services within the department.Provide direct supervision to clinic support staff. Responsible for hiring, evaluation and progressive disciplinary processes and merit increases.Ensure administrative policies and procedures are compliant with MCW standards and HIPPA regulations.Receive and manage patient complaints.Act as a liaison to national organizations to maximize continuing education programs for clinic staff.Routinely communicate with program managers and participate in department meetings and committees.Participate in special projects as needed.Other duties as assigned.Knowledge – Skills – AbilitiesKnowledge of biology, clinical judgment, medicine, cultural awareness, and consulting.Medical documentation, interpersonal, practice-based learning and improvement, empathy, and decision-making skills.QualificationsAppropriate experience may be substituted for education on an equivalent basis.Minimum Required Education: Bachelor's degreeMinimum Required Experience: 5 yearsPhysical RequirementsWork requires occasionally lifting moderate weight materials, standing, or walking continuously.Work EnvironmentOccasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.Sensory AcuityAbility to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.Why MCW?Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options403B Retirement PackageCompetitive Vacation and Paid Holidays offeredTuition ReimbursementPaid Parental LeaveEmployee & Family Assistance Program (EFAP)Pet InsuranceOn campus Fitness Facility, offering onsite classesAdditional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.For a brief overview of our benefits see: Benefits OverviewFor a full list of positions see: MCW CareersAt MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.