Customer Support Inside Sales Rep

Customer Support Inside Sales Rep

Location: Remote

Reports to: Tier 1 Customer Support Supervisor

About Us: Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providersone rooted in simplicity, reliability, and satisfaction.

Role Overview

We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment.

Essential Duties and Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers step-by-step through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group decisions

Qualifications

• High School Diploma or Equivalent Education
• Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
• Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
• High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
• Strong problem-solving skills with patience and a positive approach
• Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
• Excellent verbal communication and active listening skills
• Must have a distraction-free, dedicated workspace suitable for remote work

Equipment Requirements (BYOD Bring Your Own Device)

• Windows 11 operating system (No Macs or Chromebooks)
• Minimum of 8GB RAM
• Ability to connect directly to your modem using an ethernet cable
• Ability to connect to a USB headset
• A camera is required for training and meetings
• Internet speed of at least 50 Mbps download and 25 Mbps upload

Company Provided Equipment:

• Headset
• Keyboard
• Mouse

Work Environment

• Remote position- Must be able to work independently while remaining engaged and responsive to the team

Compensation

• $16-17/hour + Commission eligibility
• Health, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks.