Manager of Order Management

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As the Manager of Order Management, you will play a crucial role in overseeing and managing our Order Management operations across multiple regions. You will lead a multinational team of. Your mission will be to ensure data integrity across all regions and platforms and to work collaboratively across departments and with external partners to guarantee timely and accurate shipment data for our customers.

Team Leadership

Manage and mentor a diverse, multinational logistics team to foster a collaborative and high-performance culture. Develop and implement training programs to enhance team capabilities and knowledge in best practices.

Data Integrity and Analysis

Ensure accuracy and integrity of logistics data by implementing effective data management processes and systems. Analyze logistics data and performance metrics to identify areas for improvement and drive continuous enhancement initiatives.

Cross-Functional Collaboration

Work closely with internal teams (such as Sales, Procurement, IT, Client Operations, and Warehouse Operations) to ensure seamless operations and provide timely updates on shipment statuses. Collaborate with external distributors and partners to align logistics processes and address potential challenges proactively. Work with Client Applications to review data flows from vendors and help prioritize data feeds from vendors.

Customer Satisfaction

Monitor shipment timelines and accuracy, ensuring customers receive timely updates and information regarding their shipments. Act as a point of escalation for shipment related customer inquiries or issues and resolve them efficiently.

Qualifications

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred). Minimum of [7] years of experience in logistics management, preferably in an IT or technology-focused environment. Strong understanding of global logistics processes, customs regulations, and supply chain strategies. Proven experience managing a multinational team and collaborating with diverse stakeholders. Excellent analytical skills with a focus on data integrity and performance improvement. Exceptional communication and interpersonal skills, with a customer-centric mindset. Proficiency in logistics software and tools; experience with Salesforce is a plus. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at View email address on click.appcast.io. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.