Triage Nurse

Position Overview The Clinical Triage Nurse handles all incoming patient calls regarding clinical questions, patient education, prescription refills, and making required post‑operative care follow‑up calls. The role requires heavy patient interaction via phone and includes facilitating other clinical phone calls for providers, including hospital consults. Essential Duties and Responsibilities Handles incoming patient calls regarding clinical questions, prescription refills, and required post‑operative follow‑up calls. Accurately and efficiently documents patient questions and concerns in the electronic medical record. Supports patients and families as needed; calmly handles difficult patients/families and maintains a professional manner. Conducts patient education and training while maintaining current knowledge of pre‑ and post‑operative instructions. Triage patients who need to be seen; work‑in patients per physician’s preferences and appropriately notify staff of work‑in appointments; ensures medical records are prepared and available. Maintains current knowledge of each physician’s standing orders. Directs hospital consults to the correct physician while taking complete and accurate information to assist the physician. Handles other duties and special projects as assigned. Requirements License / Certifications RN licensure in good standing in the State of Ohio. CPR Certification – required after 6 months on the job. Education High School Diploma or equivalent required. Diploma from an accredited school/college of nursing required. Experience Minimum 1‑year nursing experience required. Knowledge & Skills Previous experience with Electronic Medical Record (EMR) software required. Attention to detail, timeliness, and strong organizational skills required. Effective interpersonal and communication skills. Basic computer knowledge. Ability to communicate and articulate complex information simply. #J-18808-Ljbffr