Senior Product Manager

Job Description

Job Description

About Sunbound

Sunbound is Senior Living's Revenue Operating System.

We build AI-powered technology for assisted living and skilled nursing operators, giving them one connected platform to run their entire revenue operation. Admissions, private payments, Medicare and Medicaid claims, working capital. Everything between a resident moving in and the cash hitting the bank. Revenue on autopilot.

Senior living operators got into this business to care for people. But fragmented systems, manual follow-up, and endless admin work pull them in the wrong direction.

We fix that. Sunbound replaces manual revenue work with intelligent automation so operators get back to what matters: care.

The results:

• $1B+ in payments processed annually
• Operators across 45 states
• 40,000+ family interactions supported every year
• 99%+ net collection rates
• 95%+ on-time payments
• 40+ hours reclaimed per community per month
• 96%+ first-pass claims acceptance

Trusted by Sinceri, Bickford, Maplewood, Spring Oak, Compass, and Omega. Backed by world-class investors.

What You'll Do

• Own the vision, strategy, and roadmap for a core Sunbound product area
• Drive high-velocity execution with a world-class team of engineers and designers, balancing sharp product intuition with data-driven decision making
• Marry customer insights with technical possibilities to craft intuitive experiences that abstract away complexity for operators and families
• Prototype rapidly using tools like Cursor, Bolt, and Claude Code to accelerate the product development lifecycle and fast-forward to production-ready products
• Stay deeply plugged into AI research and industry trends, including the latest LLM models, open-source releases, how AI memory and retrieval systems work, and emergent applications, then apply those insights creatively to Sunbound's product
• Work hands-on with LLM concepts like prompting, embeddings, and retrieval to inform product decisions and partner effectively with engineering
• Contribute to the evolution of Sunbound's product management practices as we scale AI across our platform

What We're Looking For

• BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, or related)
• 4+ years of product management or adjacent product-building experience
• Strong customer empathy and design thinking with a track record of shipping products people love
• Passion for AI, shown through hands-on building, prototyping, or side projects and a habit of staying current on research and tools
• Hands-on fluency with LLM concepts including prompting, fine-tuning, embeddings, retrieval, and evaluation, and the judgment to translate these into reliable, user-facing products
• Genuine AI curiosity in practice: you follow model releases, understand how AI memory and context windows work, explore open-source LLMs, and regularly experiment with what's new
• Fluency with modern prototyping tools including Cursor, Bolt, and Claude Code, and comfort with design and collaboration environments like Figma and Git
• Fluency in data and experimentation, and the judgment to know when the data can't give you the answer
• Proven ability to lead small, cross-functional teams toward ambitious goals with urgency and ownership
• Ability to translate between technical and non-technical audiences, synthesizing complex systems into clear, compelling narratives
• Excellent communication and storytelling skills

Bonus Qualifications

• Experience in fintech, health-tech, or B2B SaaS products
• Prior experience building or launching LLM-powered features in a production environment
• Familiarity with senior living, payments infrastructure, or revenue cycle management
• Experience running lightweight customer interviews or usability tests
• Comfort with basic front-end concepts like components, states, and APIs

Our Values

These aren't words on a wall. They're how we hire, give feedback, and make decisions every day.

• Resilience: We don't give up. If there's a will, there's a way.
• Customer Care: We respond with empathy and deeply care about solving our customers' problems.
• Teamwork: We trust, encourage, and hold each other accountable to be our best every day.
• Ambition: We know we can achieve great things and don't lose sight of the bigger picture.
• Commitment: We do what we say and uphold our promises: to each other, our customers, and our investors.
• Attention to Detail: How we do the small things is how we do the big things. Details make the difference.

If you're looking for a place where your work actually moves the needle, you found it.

We move fast, hold a high bar, and care deeply about doing things right. If that's how you're wired, you'll love it here. You'll be surrounded by people who are sharp, humble, and genuinely energized by the mission. A team that shows up for each other, celebrates wins loudly, and has real conversations early.

The impact is real too. Every feature shipped, every process improved, every customer supported has a direct effect on seniors and the families navigating one of the hardest transitions of their lives. That's not a marketing line. It's why people choose to stay.

And the benefits match the ambition:

• Competitive comp with equity so you own a piece of what you're building
• 90% of your medical premium covered
• Fully paid parental leave
• Unlimited PTO - and we actively encourage you to use it. Well-rested people do better work, make better decisions, and stay longer. Taking care of yourself isn't a perk here, it's part of the job
• An AI-native environment where we trust you to do your best work

We're building something special here. Come be part of it.

We are an equal opportunity employer. We welcome amazing people from all backgrounds, experiences, abilities, and perspectives. If you need a reasonable accommodation during the application process, email us at View email address on ziprecruiter.com