Field Manager

Field Manager

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Field Manager is responsible for leading field deployment operations, conversion initiatives, installation execution, and onsite operational activities supporting customer implementations and technology deployments. This role owns technician coordination, scheduling, deployment execution, escalation management, and operational performance across multiple projects and regions.

The Field Manager serves as a key operational leader responsible for ensuring customer sites are fully operational, deployment standards are consistently achieved, and field operations scale effectively to support organizational growth and customer success.

Responsibilities

• Lead field deployment and conversion operations supporting customer implementations and organizational growth initiatives.

• Drive operational consistency, deployment quality, technician accountability, and execution standards across field operations.

• Support development of scalable operational frameworks, deployment workflows, and field execution strategies.

• Establish KPIs focused on deployment timelines, installation quality, technician performance, operational consistency, and customer satisfaction.

• Own daily field deployment activities including installations, conversions, scheduling, dispatch coordination, and technician utilization.

• Manage resource allocation, travel coordination, deployment readiness, and operational execution across active projects.

• Ensure customer sites are fully operational, validated, documented, and transitioned appropriately prior to technician departure.

• Lead field escalation management and operational recovery efforts minimizing customer impact and business disruption.

• Conduct field evaluations and operational reviews to improve quality, consistency, and execution outcomes.

• Lead onsite operational execution for conversions, retrofit initiatives, technology deployments, and customer implementations.

• Ensure alignment with Logistics, Engineering, Support, and Project teams regarding equipment readiness and deployment requirements.

• Drive accountability for first-time-right installations, reduced rework, and operational consistency across deployments.

• Oversee installation workflows, deployment standards, operational handoff procedures, and customer readiness validation.

• Lead, mentor, and develop field technicians and operational personnel.

• Establish accountability standards, performance expectations, and operational coaching initiatives.

• Support workforce planning, technician onboarding, scheduling coordination, and operational development strategies.

• Create a culture of professionalism, operational excellence, customer focus, and execution accountability.

• Drive continuous improvement initiatives focused on operational efficiency, deployment scalability, and field execution quality.

• Standardize field workflows, operational procedures, and deployment practices across regions.

• Ensure compliance with company safety requirements, operational standards, and technical procedures.

• Stay informed of emerging technologies, field operations trends, and deployment best practices.

• Perform other duties as assigned.

Qualifications

• Bachelor's degree preferred in Business, Technology, Operations, Engineering, or related field.

• 5+ years of progressive experience in field operations, deployment management, technical services, or operational leadership.

• Experience supporting multi-site deployments, conversions, and customer-facing implementations preferred.

• Experience managing field technicians and operational personnel preferred.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO StatementEqual Opportunity EmployerSonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.