Health Care Assistant - Fuze Services

Job Summary
At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Health Care Assistant - Fuze Services
Due to our continued success, we are looking for a Healthcare Assistant to join our exciting high growth company. We want someone who is passionate about service, hardworking and self-motivated to join our team and assist our customers with home health testing.

This is a full time position that will require some weekend days and holidays. We are looking for a customer oriented individual with a great attitude, who is highly organized and self-motivated. You will be a member of the primary contact team for results and clinical escalations.

Job Description

• Providing patients with results on sexually transmitted infections, cancer screening, hormone testing or general health screening via telephone, chat and email.
• Communicating effectively and professionally with all team members.
• Following scripts as outlined by a clinical team lead
• Identifying and escalating clinical questions to team lead
• Adhering to all client program requirements and standard operating procedures
• Responding to inbound calls from patients seeking support related to the testing process, including questions regarding specific tests and sample collection
• To provide a comfortable and safe environment where patients can discuss their concerns and ask questions via telephone, asynchronous chat and email.
• To record interactions accurately and consistently in patient records
• Adhering to HIPPA guidelines

What we are looking for…..

• Skilled at using online tools and technology to deliver care and communicate with patients
• Must be willing to undergo a background check.
• Minimum 1 years clinical experience working in a medical office, clinical call center, or hospital - don’t let this stop you from applying if you think this is the right role for you! We are looking for clinicians who are passionate about providing the highest level of patient care in a fast-paced setting. Telehealth experience is a plus.
• Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry is a plus
• Exceptional organizational and time management skills with sound decision making abilities.

Additional Information

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Salary and Benefits

• Compensation Range: $21-$22
• Commission Eligible: No
• Travel: No

Benefits - Fuze Health

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

More Benefits Information Here: Fuze Health Benefits Site

Location Requirement:

• Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin.

Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S.

Benefits:

#LI-Remote

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at View email address on aiapply.co .

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Use of Automated Decision Tools

Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us a t View email address on aiapply.co .

Privacy Notice

To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants .