Case Manager

• Deliver C-FIRST trainingto DCS employees, covering the range of C-FIRST application modules and tasks specific to varying roles within the system both in-person and virtually.
• Develop training materials for specialized tasks in C-FIRST.
• Generate data within the C-FIRST training sandbox for use in C-FIRST training.
• Collaborate with subject matter experts from the Department of Children’s Services and Deloitte to enhance training development and delivery.
• Provideweb-based technical assistanceto staff to facilitate system learning.
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members and program leadership to ensure consistency and quality in training content and delivery
• Travel will be required within the State of TN.

Minimum Qualifications:

• One (1) year of experience in training delivery , adult education, or staff development
• Proficiency in Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Ability to work independently and collaboratively in a fast-paced, evolving training environment
• Bachelor's Degree is required

Preferred Qualifications:

• Experience delivering training in a government or human services setting
• Experience training computer systems

Work Conditions:

• Travel may be required for in-person training sessions
• Hybrid work environment with both remote and on-site responsibilities

Skills :

• Case Management
• Case Management Services
• Staff Development

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