Help Desk Associate

Technical Support Specialist

Answer calls and emails regarding technical issues from internal team members in 20+ divisions; if cannot resolve issue, work with teams need to be involved until issue is resolved

Provide computer and systems support for every team member

Assure customers are current on service call information

Communicate/work to resolve team members service calls in a professional and accurate way

Learn and support company's business systems

Assure quality of support meets department's expectations

Look for ways to improve support process

Resolve customers support issues in a timely manner

Work effectively with programmers and engineers to communicate issues and fixes for systems

Qualifications:

• High School Degree required; some college highly preferred
• Strong Microsoft Software
• Exposure to computer support with proven background in supporting business systems
• Outgoing personality, works well with others, enthusiastic, motivated, and professional
• Follow up is important!
• Must demonstrate proven customer service examples
• Able to balance multiple and competing priorities simultaneously
• Driven to push to meet company service requirements
• Able to see ‘big picture’ while maintaining focus on the day-to-day details that result in a high level of service

Other Info:

• 8am to 5pm; may rotate weekends being on call (not in office)
• Customer service and strong communication skills are key
• Best Place to Work
• Thriving stable organization with a commitment to quality and best in class service