Client Advisor (New York City Metropolitan Area)

kataoka is seeking a Client Advisor to join our House of Artistry in Tribeca, New York. This full-time role is suited to individuals who approach jewelry as a personal, lasting expression and who understand service as a form of quiet mastery.

The Client Advisor accompanies each client with discernment and composure, shaping an experience defined by attentive listening, considered guidance, and the serene elegance of the House. Working within an intimate boutique environment, the role balances relationship-building, operational discipline, and a deep respect for craftsmanship.

Responsibilities

• Welcome and accompany clients with attentive, informed guidance — sharing the story, materiality, and intention behind each creation while cultivating enduring relationships.
• Contribute to sales outcomes by understanding client needs and offering pieces with sensitivity and restraint, translating intent into meaningful acquisitions.
• Uphold the elegance and rhythm of the boutique through careful attention to inventory, presentation, daily upkeep, and the orderly flow of the space.
• Mentor and support fellow client advisors, sharing product knowledge, client approach, and the standards of the kataoka experience through day-to-day example.
• Serve as the senior point of reference in the boutique in the absence of management, exercising sound judgment and maintaining continuity across all client and operational matters.
• Lead in-store events, client outreach, and storytelling initiatives that reflect kataoka's identity, including considered contributions to digital and marketing activities.
• Work in coordination with the Tokyo atelier to deepen knowledge and ensure consistency in client experience across locations.

Qualifications

Required

• Fluency in English, both spoken and written.
• Proven experience in a luxury retail or boutique environment, with a strong sense of discretion and client care.
• A solid foundation in fine jewelry, including diamonds, gemstones, and precious metals, with the ability to communicate their significance with nuance.
• Excellent communication skills, enabling thoughtful client engagement and graceful collaboration with colleagues.
• Exceptional attention to detail, ensuring presentation, inventory, and client interactions consistently meet kataoka’s standards.

Preferred

• Advanced or specialized knowledge of fine jewelry and craftsmanship, or a demonstrated commitment to deepening expertise.
• Experience with boutique operations, including inventory management and basic financial awareness, approached with precision and confidentiality.
• Fluency in Japanese.