Customer Service Associate

Customer Service RepresentativeAccelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is $18.00-$19.00hr The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.Schedules available will be: 8:30am - 5:00pm, Sunday-Thursday or 8:30am - 5:00pm, Tuesday-SaturdayWhat your day-to-day will look like:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess, and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersAt a minimum, you'll need:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.It'd be great if you also have:High school diploma or equivalent1-year related experience preferably within a call center environmentStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsCompetitive payPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave401(k) retirement plan with up to 5% company matchInsurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnityEmployee Assistance Program (EAP)Tuition reimbursement, adoption assistanceTax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending AccountHealth Reimbursement ArrangementOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. RXO