Senior Project Manager

About North Highland
Founded in 1992, North Highland helps businesses move from strategy to reality. As the world's leading change consultancy, our award-winning services turn client visions into measurable outcomes. Our Ecuador nearshore team operates on Central Time with zero-lag collaboration to US leadership and clients. No overnight handoffs. Real-time decisions made together.



About the Role
We are hiring a Senior Project Manager to lead delivery of multi-track enterprise programs. You will own a full delivery track end-to-end: from milestone planning and risk management to client-facing status and phase sign-off. You will partner daily with US-based engineering and business leaders, manage a cross-functional Ecuador sub-team, and serve as the single point of accountability for on-schedule, on-budget delivery.



Responsibilities

• Own the full project plan, milestone gate schedule, and phase budget for your delivery track.
  
  
• Track sub-team progress against fixed-fee plans. Surface scope-vs-time tradeoffs early and in writing.
  
  
• Maintain a transparent risk register, dependency log, and RAID. Escalate dependencies in real time - no surprise escalations.
  
  
• Run Scrum ceremonies (sprint planning, daily standup, refinement, review, retrospective) aligned to Central Time.
  
  
• Drive monthly milestone sign-off conversations with the client acceptance authority. Own each acceptance package.
  
  
• Own DORA delivery metrics and service-health KPIs for the sub-team.
  
  
• Ensure every PR meets client review SLAs with green quality gates (SonarQube, Snyk, Playwright E2E, code coverage).
  
  
• Operate as the primary North Highland point of contact for your track, day to day.
  
  
• Run weekly status with client engineering leadership. Participate in joint architecture reviews with CIO-level stakeholders.
  
  
• Translate delivery tradeoffs, scope changes, and risk into clear business language.
  
  
• Represent North Highland at every client touchpoint, from standup to executive review.
  
  
• Manage a Tech Lead, a track-aligned PO, and the Ecuador delivery sub-team.
  
  
• Conduct weekly 1:1s. Own career growth, performance feedback, and retention for direct reports.
  
  
• Partner across tracks on cross-track dependencies, shared platform readiness, and joint hypercare preparation.
  
  

Required Qualifications

• 8+ years of software delivery experience in senior PM or delivery lead roles.
  
  
• 3+ years of direct people-management experience (engineers, POs, or analysts).
  
  
• Proven track record delivering Agile / Scrum programs against milestone-gated, fixed-fee engagements.
  
  
• Strong written and verbal English. Daily direct collaboration with US-based client leaders.
  
  
• Experience managing delivery risk, scope change, and client expectations on large-scale enterprise programs.
  
  
• Hands-on proficiency with JIRA, Confluence, and modern PM tooling.
  
  
• Working fluency reading technical artifacts (APIs, data models, sequence diagrams, ADRs) sufficient to lead risk conversations without a translator.
  
  
• Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or equivalent experience.
  
  

• Experience running AI-assisted delivery workflows (Claude Code, Copilot) in production.
  
  
• Spanish / English bilingual fluency.
  
  

Applicants must be authorized to work in Ecuador, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.