1068 - Supervisor, Critical Facilities Operations

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance JD For CFOPs, Supervisor

Key Roles and Responsibilities

• Supervises the Data Centre Technicians and the Facilities Technicians.
• Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9s).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations – delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

Knowledge, Skills and Attributes

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
• Expert knowledge of low voltage systems, including fire, security and PLCs
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Strong supervisor skills
• Excellent communication skills, both written and oral
• Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
  • 12kV switchgear, 480/277 and 208/120 volt electrical generation and distribution system
  • Diesel powered AC generator plants up to 2MW
  • Static UPS system
  • Multi-string flooded cell batteries and monitoring system
  • Static switches
  • PLC and relay logic control
  • Power monitoring system
  • Data centre power distribution and management system
  • VFD Drives
  • Large Centrifugal Chillers
  • Cooling Towers
  • Water Treatment System
  • HVAC equipment
  • Computer Room AC Units (CRACs)
  • Kyoto Cooling Units (where applicable)
  • Operating Building Management and Industrial PLC Control System
  • Emergency Standby Diesel Generator System
  • Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tank
  • Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
  • Chilled/Condenser Water Pump
  • Well/Vault or Sump Pump
  • Domestic Water systems, including BackFlow Prevention devices
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
• Ability to train the electrical and mechanical teams on the systems and the procedures
• Ability to conduct power & fire system capacity, safety and code compliance assessments
• Ability to operate in and promote a rigorous process-driven, team environment
• Ability to logically analyze and solve problems
• Ability to multi-task multiple projects
• Detail oriented

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Engineering or similar field required

Required Experience

• Solid experience in data centre and/or critical facilities
• Developing experience managing and motivating critical facilities operations and maintenance teams

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process. This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is: $102,600 - $141,000 All regular full‑time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI‑ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.