Sales BDC Agent

Crain Automotive is seeking a Service BDC (Business Development Center) representative to join our team. The Service BDC representative will be responsible for handling inbound and outbound calls related to service appointments, scheduling, and customer inquiries. This individual will also assist with customer follow-up, appointment reminders, and maintaining customer satisfaction. We have multiple shifts available and are looking to fill 6-9 spots!

Responsibilities:

• Answer incoming service calls and respond to customer inquiries
• Schedule service appointments and follow up with customers
• Provide excellent customer service and maintain high levels of customer satisfaction
• Utilize CRM system to track customer interactions and appointments
• Assist with service marketing campaigns and promotions

Requirements:

• Prior experience in a customer service or call center role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer systems and CRM software
• Strong attention to detail and organizational skills