Human Resources Specialist - Charlotte, NC

SUMMARY

Assists the Human Resources Manager with various Human Resources administrative functions and performs administrative duties related to the operations of the branch or office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Keeps records related to employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason. Administers pre‑employment tests, drug screens, background checks, and pre‑ and post‑employment documentation. Completes Forms I-9, verifies I-9 documentation, and maintains I-9 files. Provides Walden Security benefits information and assists with completing the necessary forms to enroll and cancel benefits. Maintains electronic personnel files. Updates employee files to document personnel actions and to provide information for payroll and other uses. Creates and enters new employee personnel information into the HRIS. Examines employee files to answer inquiries and provides information to authorized persons. Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations. Participates in company Quality Assurance initiatives, including record keeping, training, and auditing. Answers DOL unemployment inquiries and completes verification of employment requests for employees. Assists with uniform assignments, exchanges, or reimbursements and maintains uniform room cleanliness and inventory. Assists Human Resources Manager in filing FMLA requests and Workers’ Compensation claims. Performs other clerical duties as needed, such as filing, photocopying, and collating. Conducts orientation for benefits programs such as life, health, dental, and disability insurances, pension plans, vacation, sick leave, leaves of absence, and employee assistance.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

Bachelor’s degree; or two to three years related experience and/or training; or equivalent combination of education and experience.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree; two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

COMPUTER SKILLS

Intermediate skills in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint; working knowledge of applicant tracking systems (ATS); Human Resources systems (HRIS); internet programs; and order processing systems.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License.

OTHER QUALIFICATIONS

Ability to pass a drug screen and criminal background check. Must be able to travel on a limited basis (less than 20%).

PHYSICAL DEMANDS

The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Frequently required to stand, walk, and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision, color vision, the ability to adjust focus, and the ability to see and distinguish basic colors.

WORK ENVIRONMENT

The work environment is usually quiet. Employees must be able to perform duties without risk to themselves or others, with or without reasonable accommodation.

OTHER TASKS

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

COMPETENCE

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gains clarification; responds well to questions; participates in meetings. Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information. Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment. Ethics – Treats people with respect; keeps commitments; inspires trust of others; works with integrity and ethically; upholds organizational values. Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision‑making process; makes timely decisions. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against the standard of excellence; planning/organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Professionalism – Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Initiative – Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

PAY RATE

$50,000—$55,000 USD

EEO STATEMENT

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. #J-18808-Ljbffr Walden Security