Clinical Care Manager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. Essential Duties and Responsibilities: ● Responding to prospective client inquiries, providing them with information about TheKey service, and scheduling in-home assessment or start of service. ● Conducting nursing assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with a Care Plan tailored to their unique needs. ● Providing excellent care management for all clients, especially Tier A clients who receive full-time care. Care management services include regular home visits, performing re-assessments of client condition, providing oversight of the established care plan and training caregivers to provide for client needs and in compliance with state regulations. ● Responding to client or caregiver incidents in the home, service issues or quality of care concerns, ensuring all parties are satisfied with the resolution and issues are documented as required. . ● Providing extra support for new client cases, including home visits during the first caregiver schedule and/or within the first two weeks of service, to ensure complete client satisfaction. ● Ensuring TheKey caregivers/clinicians meet state requirements, are adequately trained to perform their responsibilities and receive Nurse instruction and/or supervision as require0. ● Communicating effectively with team members to ensure accuracy of client billing, longterm care insurance communication (where applicable), caregiver matching, schedules and payroll. ● Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families. ● Maintaining all client records, notes and files and ensuring that activity is promptly and accurately documented. ● Working with referral sources to ensure strong communication and satisfaction and increase referrals, including making presentations to local organizations, fiduciaries, Trust Officers, physician/health care groups, etc. ● Providing after-hours support for clients, referral partners and prospective clients (including evenings and weekends) – this support may include e-mail, telephone and/or home visits ● Implementing TheKey operating model, strengthening the brand across the service area, and following all company guidelines and applicable state regulations. ● Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances. ● Additional duties and responsibilities as may be assigned by your supervisor. Required Skills, Education and Certifications: ● Current Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing ● Three to 5 years’ experience in health care, elder care, social work or related industry ● Excellent customer service and conflict resolution skills ● Computer proficiency and ability to document timely and accurately notes in system ● Current driver’s license and proof of insurance Physical Requirements: ● Ability to travel to client homes and other locations 50 – 75% of the time ● Ability to lift and carry up to 10-15 pounds ● Ability to sit, stand and walk for prolonged periods of time throughout the work day ● Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc. Salary $100,000-125,000 + bonus Benefits for full time employees Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only: In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded. #LI-TK TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.