Managing Funeral Director

Job Description

Job Description

Job Summary
We are seeking a dedicated and compassionate Managing Funeral Director to lead our funeral services team with professionalism, empathy, and expertise. In this vital role, you will oversee all aspects of funeral arrangements, coordinate memorial services, and ensure that every family receives personalized support during their most difficult moments. Your leadership will help uphold our commitment to dignity, respect, and exceptional customer service, creating meaningful experiences for families and communities alike. This position offers an opportunity to make a profound difference while managing a dynamic team dedicated to compassionate care.

Why This Role Stands Out

• Lead a  fully integrated operation (funeral home + crematory + cemetery)
• Work with a  locally owned and operated company
• Strong  support team and established case volume
• Opportunity to  drive growth in at-need, preneed, and cemetery sales
• Competitive salary +  performance-based bonus structure

Responsibilities

• Supervise and lead funeral directors, funeral assistants, and support staff
• Manage schedules, on-call rotations, and service coverage
• Coach team members to deliver exceptional service and meet performance goals
• Meet with families to plan funeral, cremation, and memorial services
• Lead and supervise the funeral services team to deliver outstanding support and care for grieving families.
• Provide bereavement support to families, guiding them through the grieving process with empathy and clarity.
• Manage event planning for memorial services, ensuring all logistical details are executed flawlessly.
• Ensure compliance with health and safety regulations related to sanitation and heavy lifting protocols.
• Maintain accurate records of all funeral arrangements, legal documentation, and service details while managing team schedules effectively.
• Support sales efforts by explaining service options clearly and assisting families in making informed decisions that meet their needs.
• Monitor KPIs such as case average, service mix, and preneed production

Experience

• Proven experience in funeral directing or a related role within the death care industry.
• Strong knowledge of physiology and anatomy to handle deceased with care and precision.
• Excellent customer service skills with a compassionate approach to bereavement support.
• Experience in event planning to coordinate memorial services seamlessly.
• Familiarity with sanitation standards and cosmetic preparation of the deceased when necessary.
• Ability to perform heavy lifting safely while managing physical demands of the role.
• Strong computer skills MS Outlook, Word, Excel and any CRM.
• Good understanding of Funeral Home A/V equipment

Required

• Licensed Funeral Director (Alabama or ability to reciprocate)
• 5+ years of funeral service experience
• Prior leadership, supervisory, or managing experience
• Strong communication, organizational, and problem-solving skills

Preferred (Not Required)

• Embalmer license
• Cremation certification
• Experience in a combination funeral home/cemetery operation

Previous sales experience is advantageous for guiding families through available service options confidently. Join us in this meaningful role where your leadership directly impacts families during their most vulnerable moments. We value dedication, compassion, and professionalism—qualities that help us deliver exceptional service every day.