Service Technician

Job Description

Job Description

JOB SPECIFICATION: SERVICE TECHNICIAN

Reports to: VP, Engineering & Development

Classification: Non-Exempt

COMPANY OVERVIEW:

RMX Holdco, Inc. and Subsidiaries (AKA “Rhythmedix” or the “Company”) is a rapidly growing provider of remote cardiac monitoring services. The Company focuses on improving patient care through the use of patient-friendly devices and mobile communications to diagnose and treat heart disease faster. Our Cardiac Monitoring solutions use cellular networks to send near real time medical data to a central monitoring center. Our RhythmStar® mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor.

RhythMedix has launched the industry's first multi-modality wearable monitor that includes built in cellular technology for real time patient monitoring.

POSITION SUMMARY:

The Service Technician works as part of a team having responsibility for assembling an entire product or component of a product. This technician performs manual labor along a production line, operates and troubleshoots production, and performs repairs. The Service Technician needs to be able to read and understand blueprints, manuals, and work with computers.

KEY RESPONSIBLITIES:

• Comply with service and repair procedure and work instructions to test, repair, and clean returned devices from customers, completing the required fields on the Customer Complaint Form
• Test equipment and follow calibration procedure, using only calibrated devices for which the calibration date has not expired
• Place finished devices that have passed testing in an assigned area or add to shipping for immediate order fulfillment; place devices that have failed testing in an assigned Nonconformity area
• Execute the Nonconforming product procedure and nonconforming product rework work instruction to revamp the nonconforming product and complete nonconforming product log
• Follow procedure and work instructions to assemble new devices, resolving assembly production issues
• Troubleshoot malfunctions and perform repairs, as needed
• Adhere to ESD control procedure and complete ESD wristband control log, as required
• Handle customer complaints and customer feedback according to department procedures
• Documents actions by completing production and quality forms and follows device history procedure to record data in device history record
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Completes training required by the VP, Engineering & Development and Director of Regulatory Affairs
• Assist with inventory and perform physical inventory counts, if requested
• Contributes to team effort by accomplishing related results as needed

QUALIFICATIONS, SKILLS & COMPENTENCIES:

• High school diploma or equivalent
• 2 - 5 years’ experience manufacturing experience, assembling or repairing of electronics equipment, ensuring quality
• Soldering experience required
• Familiarity with personal computers
• Ability to read and comprehend procedures written in English
• Demonstrates good judgement and decision-making skills
• Ability to work on-site 5 days/week

PREFERRED QUALIFICATIONS:

• Good written and oral communication skills
• Medical device manufacturing experience

PHYSICAL QUALIFICATIONS:

• Lifting required on occasion, typically once every 2 to 5 months, with most items generally 10-15lbs and in rare cases up to 20lbs
• Ability to walk short distances during the day to and from other workstations
• Occasional keyboard use, up to 1/3 of the workday
• Ability to reach 1-6 feet for items on shelving units
• Repetitive hand usage via gripping and rotating wrists and fine manipulation of fingers for working with devices and small tools

BENEFITS:

• Competitive salary and bonus structure
• Health, dental, and vision insurance
• Retirement savings plan - 401(k) - with company match
• Paid time off (PTO) and holidays
• Professional development and training opportunities
• Employee wellness programs

RMX Monitoring, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.